Manager Store
Resume:
Tinsel M. Heller
Longwood FL 32750
OBJECTIVE
Results-driven, Customer centered manager with 7+ years of experience in store management and shift supervisory positions in stores with varying annual sales of $500K - $6M. Verifiable talent for maintaining profitable retail operations, with success in capitalizing in growth opportunities, implementing promotional/marketing strategies, and upholding fiscal integrity. Articulate communicator and effective trainer. Respected, trusted manager who upholds highest ethical standards. Core skill areas include:
Customer Service
Loss Prevention / Asset Protection
Staff Training and Mentoring
Inventory Control
Visual Merchandising
Operations
Cash Handling
Staff Recruiting / Interviewing
Product Knowledge
60 WPM
Microsoft Vista and XP Suites
Open Office Suite
Online Promoting / Social Media Blasts
Event Coordination
PROFESSIONAL EXPERIENCE
Spencer's Gifts, LLC. - Altamonte Springs, FL 2008-2012
Assistant Store Manager
Started with the company as a seasonal sales associate; continued to grow with the company through promotions while utilizing and improving all of my core skills.
This particular location has been one of the most successful in the Central Florida area, as we have been consistently achieving our goals each quarter, achieving all contest and promotional push goals, and improving our shrink goal with constant loss prevention and asset protection skills.
Left the company on good standing with a resignation notice to my manager and with Human Resources, wanting new career experiences not involving mall retail.
Urban Outfitters Orlando, FL 2008-2009
Sales Associate; Womens Department
Started with company as a seasonal sales associate, and was kept after season based on my performance utilizing all of my core skills.
Had been trained in all store departments in several months, including Men's, Dressing Rooms, Housewares, Cash Wrap, Accessories, Stock Room, Merchandising, etc.
Was given opportunities to interview for supervisory positions; however, they never filled those positions due to payroll cuts.
Left the company on good standing with a 2-week resignation when offered a promotion at Spencer's Gifts.
XLR8 Altamonte Springs, FL 2008-2009
Sales Associate; Skate Tech
Began employment as a part time sales associate with the intent of staying after the holiday season while utilizing all of my core skills.
As a skate Tech, it was also my duty to complete the sales of skate boards and build them for the customer in a timely manner.
Laid off by company; as they decided to shut down the entire chain of XLR8 locations by mid-2009
Zumiez Altamonte Springs, FL 2008
2nd Assistant Manager; Skate Tech
Began employment as 2nd Assistant Manager using all of my core skills; had one raise in my time there.
The company was new to the East Coast, and I was one of the newest employees to assist in building and merchandising future locations to open in the Central Florida area.
Left the company on good standing with a 3-week resignation to look for a better opportunity.
Hot Topic Altamonte Springs, FL 2005-2008
Assistant Store Manager
Started with the company as a seasonal sales associate; continued to quickly excel with the company through promotions while learning and executing all of my core skills.
My performance was so consistent that I would receive promotions every 6-8 months, and have been Employee Of The Month several times during my employ.
I have been called upon for my merchandising and training skills in several different locations throughout Central Florida, and have also assisted in some remodel opportunities with the company.
Left the company on good standing with a 2-week resignation for a temporary relocation out-of-state.
EDUCATION
Lake Mary High School Lake Mary, FL
3.0 GPA, Diploma
75 hours Community Service
LMHS Color Guard 2001-2003
Art Club 2004-2005
EXTRA CURRICULAR ACTIVITY
M.A.P. Foundation Winter Park, FL 2012
Event Coordinator, Committee Member
New DIY bridge charity to enable the Central Florida community to come together and assist other charitable organizations.
Founded in January 2012 after the passing of our friend, and very popular individual known among the Comic Book, Sci-Fi and Fandom communities.
First major event was during Halloween 2012, in which we helped collect costumes, decorations, and Halloween candy for the New Image Youth Foundation in Orlando.
Our Christmas toy and food fundraiser event assisted those in need including New Image Youth Foundation, Zebra Coalition, and Children's Home Society of Florida.
It is our goal in 2013 to assist at least one organization every quarter; in which we shall start 2012 with helping the Zebra Coalition receive a cash donation, as well as donated comic books and video games for their new Zebra House for LGBT teens, opening Spring 2013.
Florida Ska United! - Central Florida 2012
Committee Member
A group of individuals across Florida with the intention to help promote, connect, and rebuild the Florida SKA scene.
As a member on the Committee Admin page, it is my duty to assist in promotion, social media blasts, developing ideas for future events and shows in the Orlando area, etc.
Arts & Craft Beer Group at A Comic Shop Winter Park, FL 2011-2012
Treasurer; Committee Member
We are a group of individuals that meet in The Geek Easy (located in A Comic Shop) once a month to discuss comic books and craft beer. The goal is to open people up to both the comic books that they have never read, and to the craft beer that they have never drank. Beer tasting and trading are encouraged. Inbev/Anheuser-Busch and Miller-Coors are discouraged.
As a committee member, it is my duty to assist in promotion, social media blasts, developing ideas for future events including off-site locations in the Orlando area, and learning new brewery, beer, and product knowledge to communicate to the group, as well as developing better knowledge in new comic books, graphic novels, popular fandoms, etc.
As the Treasurer, it is my duty to inventory any cash and supply donations made to the group, so that we may be able to continuously improve our events using what our allowed donation inventory consists of.
PROFESSIONAL REFERENCES
Alexis Roll Spencer's Gifts Store Manager (retired) 407-***-****
Adam Shapiro Spencer's Gifts Special Projects District Store Manager 407-***-****
Chelsea Fanning Spencer's Gifts Assistant Store Manager 407-***-****
Tara Miller Hot Topic Store Manager 407-***-****
CHARACTER REFERENCES
Aaron Haaland A Comic Shop Store Owner/Manager 407-***-****
Whitney Hamrick M.A.P. Foundation COO 407-***-****
Ben Jenkins Department for Children and Families; MAP Foundation Community Director (MAP) 850-***-****
Jesse Catto - Arts & Craft Beer Group President 407-***-****
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