Manager Maintenance

Vernon G. Williams

**** *. ********** ****

Roselawn, Indiana 46310

219-***-**** Mobile

*******@*******.***

Academic History:

South Suburban College, South Holland, Illinois 8/89 to 6/91

(incomplete)

Degree: Associates of Applied Science - Computer science concentration

University of Phoenix (Online), Phoenix, Arizona 5/06 to present (on

going, part-time)

Degree Program: B.S. in Information Systems Management

Professional Experience:

Tek Systems, Chicago, Illinois, 7/2009 to 10/10/2014

Job Title: Desk Side Support / Mobility and Workspace Support

Technician

. Duties:

Supervised the imaging and configuration of General Dynamics (tough

book) laptops for installation in NiSource mobile response

vehicles. This contract position included primary setup and

installation of GPS tracking software as well as equipment testing

of wireless communication package in each unit. Provided desk side

support (DSS) for various NIPSCO (Northern Indiana Public Service

Company) employees. This activity involved imaging

desktops\laptops; backing up client data; application remediation;

break/fix support; and general supervision of short term technical

personnel. Assisted in testing of newly crafted Operating Systems

images prior to wide scale deployment of Lenovo laptop and desktop

equipment. Worked with network connectivity issues related to

remote printer access and control.

. Worked on the process of providing strategic desktop support to

various clients across northwest Indiana. Supported other

technicians and provided training to short term project team

members. Participated in the continuing annual asset refresh

(replacement) project for NiSource/NIPSCO staff. Was required to

use Citrix Receiver, Dameware (remote desktop management software),

Cisco VPN Client for providing technical support at various remote

locations. Active Directory was employed regularly for granting

network access to resources for new employees. Worked extensively

with Microsoft Operating Systems (XP, Win 7). Supported the client

side of the Lotus Notes email system.

. Completed the installation of several US Census offices with duties

that included the inventorying, placement and setup of computers,

printers, and telephones.

. Worked on the equipment refresh program for Resource IT. Replaced

computer equipment at the end of lifecycle which included backup

and restore of client data as well as reconfiguring new

desktops/laptops.

. Participated in the Bailiwick/US Bank acquisition process of

several locations which needed legacy equipment replaced with new

computers, servers, printers, etc...

. Participated in the HP/Waste Management process for deployment of

new computers to replace outdated laptops and desktop computers.

. Participated in Dell computer deployments and installation of

Wellpoint/Unicare office laptops and desktops at the Willis Tower

location.

. Completed the inventorying of office laptops and desktops for

Fossil regional retail office at the Garment Center in Chicago.

. Programmed and configured Motorola cell phone/radios for

Exxon/Mobil refinery location.

SA IT Services, Roswell, Georgia, 2/2008 to 10/2008

Job Title: Floor Coordinator

Duties: Supervised technicians for local and remote clientele

requiring data migrations and equipment replacement for various Bank

of America business acquisitions such as MBNA, LaSalle Bank, US Trust,

Countrywide, and Merrill-Lynch.

. Provided training and work assignments for various permanent and

temporary deployment/migration technicians.

. Supervised material assessments of Line Of Business (:LOB)

associates for equipment change outs/migrations.

. Created and maintained assessment data groups for the purpose of

supplying replacement equipment for LOB/Business Partners.

. Was responsible for processing equipment orders for LOB.

. Was responsible for inventory control and distribution of newly

received equipment.

. Was responsible for completion of equipment builds and application

installations for specific associates of the LOB.

. Was responsible for the processing and disposal of outdated

equipment -post migration.

. Provided scheduling and support for planned migrations

. Provided Rapid Onsite Support (ROSS) for associates and business

partners after initial migrations were completed on a daily basis.

Columbia College Chicago, Chicago, Illinois 2/98 to 12/06

Job Title: Lab Manager, Technician, Part-time Faculty for Interactive

Arts and Media Department

Duties: Hired, trained and supervised student lab aides; monitored

open computer labs for equipment use.

Responsible for routine maintenance of computer systems. Also

responsible for writing curriculum for and teaching of four computer

courses;

. Computer Technology One,

Introductory undergraduate course on computer architecture and

equipment design, maintenance and installation.

. Computer Operating Systems,

Introductory undergraduate course on the function, evolution, and

growth in sophistication of computer operating systems. Focused on

the impact of computers on social structures

. Network One

Introductory undergraduate level course focused on the development

of computer networking and the impact on personal computer use as

well as corporate and academic data/resource sharing.

. Network Two.

Advanced undergraduate level course target network administration,

security issues, network architectural design, installation and

maintenance.

South Suburban College, South Holland, Illinois 1/90 to 2/98.

Job Title: Lab Manager, Technician for Academic Computing Department.

Duties: Supervised and trained lab staff.

. Provided technical support to staff and faculty.

. Performed maintenance and repair on computer systems on both

campuses.

. Assisted Staff and Faculty with special presentation requirements

in both classroom and open lab settings.

. Supervised 2nd shift network maintenance and classroom security

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