Customer Service Quality Assurance

Anar Gurbanov

**** **** ****** *** **

Brooklyn, NY 11214

Cell: 347-***-****

Email: ********.****@*****.***

Software QA Tester

SUMMARY OF QUALIFICATIONS:

Software QA tester with hands-on experience in testing who is finely attuned to testing needs and

sensibilities. Passionate about testing. Good grasp of testing methodologies.

Develop test documentation including test plans, test suites and test cases

Write easy-to-reproduce bug reports and monitor their status until satisfactory resolution.

Well-developed understanding of computing, internet technologies and web applications

architecture

Excellent problem solving skills

Well organized and detail oriented. Keep track of multiple conflicting priorities.

Pragmatic. Enjoy working as a part of a result driven team.

TECHNICAL SKILLS:

Platforms: Windows 7/8/Vista/XP/NT/2000, MAC OS X

Mobile Platforms: Windows Mobile, iPhone OS, Android OS

Programming: Basic knowledge Python, SQL, HTML

Selenium, Xenu’s Link Sleuth

Test Automation:

Networking: Internet, Intranet, TCP/IP, FTP, HTTP

Browsers: MS Internet Explorer, Mozilla Firefox, Google Chrome, Safari, Opera

WORK EXPERIENCE:

01/2011 – Present Software QA Consultant, Dimon Corp., Riga, Latvia.

Tested web-enabled Virtual Market and multiple applications for Android OS.

Analyzed business requirements and suggested improvements to the product features.

Developed test cases for functional and regression testing.

Tested functional modules such as Registration, Account Management, Customer Service, and

Products Categories.

Validated integration of the application with social networking web sites such as Facebook and

Twitter.

Tested Open ID implementation using Gmail accounts.

Validated application’s GUI for compliance with Usability Guidelines published by US

Department of Health and Human Services

Participated in cross-browser (MSIE, Firefox, Chrome, Safari) and cross-platform (Windows 7,8,

MAC OS X) testing environment.

Analyzed software failures, made them reproducible and reported bugs via Bugzilla.

Provided installation and configuration of the Virtual Machines, Operating Systems, Browsers

and etc.

01/1999 – 08/2009 Sales Director, United Brands Distributions, Baku, Azerbaijan

Calculation and preparing financial documentation.

HR selection.

Development and implementation of the marketing programs.

Orders performing.

All logistics related works.

Preparation and provision of the training for personnel.

Issue of the weekly marketing status reports.

Control of the personnel’s performance.

10/1996 – 11/1998 Sales Representative, Coca-Cola Bottlers, Baku, Azerbaijan

EDUCATION & TRAINING:

2011 Software Quality Assurance, Portnov Computer School, Mountain View, CA.

2011 Information Technology, Portnov Computer School, Mountain View, CA.

1996 Bachelor of Business Administration, University of Baku, Azerbaijan.

LANGUAGE SKILLS:

English

Russian

Turkish

Azeri

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