Customer Service Training

Location:

Posted:

June 17, 2011

PENNI TAYLOR

Bothell, WA *****

******@*******.***

SUMMARY

Experienced purchasing specialist with a proven track record in managing and expediting the flow of

materials to ensure that production schedules are consistently met.

SKILLS & QUALIFICATIONS

Skilled in negotiating pricing, terms and contracts with vendors

Experienced in inventory management, including ordering and tracking inventory levels

Knowledgeable about ISO standards

Strong verbal and written communications

Works successfully alone and in teams

Customer service focus

Organized, detail-oriented, and easily adapt to changes in fast moving environments

Software expertise includes:

• Microsoft Word, Excel, Outlook, and SharePoint

• BAAN database development software

• Material Production Planning (MRP) and Project Resource Planning (PRP) software

PROFESSIONAL EXPERIENCE

Production Planner (03/08-02/09)

A-dec Inc., Newberg, OR

Purchasing Specialist (01/06-03/08)

Stelte by A-dec, Mukilteo, WA

Buyer and Inventory Control (02/96-12/05)

Stelte Dental Systems, Mukilteo, WA

• Purchased raw materials, shop supplies, hardware, custom items, and other inventory supplies.

• Coordinated with corporate personnel, plant personnel, plant engineers, and production

managers.

• Developed bid package pricing with Engineering department.

• Communicated regularly management about the status of orders.

• Maintained purchasing and inventory databases, and stock levels.

• Monitored shipments to ensure that orders arrived on time; traced late or missing shipments;

followed up with shippers and vendors to resolve problems with undelivered goods.

EDUCATION, WORKSHOPS & TRAINING

Nation Career Readiness Certificate 2009

Lean Standardized Work Workshop, 2008

A-dec and Regulatory Awareness training, 2008

Personal Empowerment: Taking Initiative and Interaction Skills for Success workshops, 2006

Lean 6s workshop and Lean Basics training, 2006