Customer Service University

KYLENE M. CEPEDA

********@**.******.***

770-***-****

EDUCATION

Bachelor of Arts in Mass Communications

July 29, 2011

University of West Georgia, Carrollton GA

Overall GPA of 3.6/4.0

Major GPA of 4.0/4.0

Objective: Seeking an entry-level administration position where my skills

and experience can be effectively utilized by becoming an

integral part of a dynamic team.

OTHER SKILLS

. Microsoft Software (Excel, Publisher, Word, PowerPoint)

. Typing accurately at a speed of over 90 wpm

. Transcribing interviews, letters, emails

. 3 years of public relations experience

. 5 years of customer service experience

EXPERIENCE

Public Relations Assistant and Student Writer, University Communications

and Marketing

University of West Georgia, Carrollton, GA

August 2008 to Present

. Successfully promoted university campaigns including Annual Fund

and Go West

. Published university press releases, editorials, blog posts, web

stories

. Entrusted with researching, fact-checking and copy-editing news

releases

. Assisted with the development of the university blog, Facebook

and Twitter

. Responsible for additional media, including video, photographs,

interviews

. Planned university promotions including alumni relations and

student events

. Answered phones, made photocopies, responded to all university

digital media inquiries

Copyeditor, The West Georgian

Student Newspaper for the University of West Georgia

January 2010 to January 2011

. Corrected, fact-checked and edited all stories

. Assisted in story re-writes lacking in content or style

. Oversaw a staff of over 20 writers and managed their contact

information

. Organized a writing workshop for writing revisions

Server and Host, Longhorn Steakhouse and Ruby Tuesday

Carrollton and McDonough GA November 2003 to May

2008

. Responsible for customer service and interacting with all clients

. Entrusted with handling all monetary exchanges

. Maintained restaurant order and cleanliness

. Memorized and upsold all special promotions

. Greeted all new clients and managed restaurant order with seating

charts

. Responsible for troubleshooting and meeting all client requests

AWARDS

. Excellence in Public Relations 2010

. Student Employee of the Year Nominee, 2011

. UTV-13 Best Floor Director, Fall 2010

. Professional Development in Media Award 2010-2011

. Academic Achievement in Media Award 2010-2011

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