Customer Service Assistant

LAREZA DE LA CRUZ- DETABLAN

Contact Information

_________________________________________________________________________

Current Address Railway Lapuz Norte Iloilo City

Philippines

Cellphone Number 091********

Email Address ********@*****.***

Skype ID larezad

Employment Objective

I intend to work in an institution where I can contribute as

well as improve professionally. I am particularly interested in the

position of Customer Service Representative/Telemarketer/Personal

Assistant/Lead Generator/ Researcher position.

Education

West Visayas State University

Bachelor in Science in Mass Communications

Major in Development Communication-2000-2004

Employment History

January 16, 2005-August 16, 2010 I started working as a call center agent

calling for Heartland Payment Systems Las Vegas, Maryland, Georgia,

California and Ohio, was promoted as a Team Leader during my term, was

able to manage my team, reaches our quota for each account, after a year

was promoted as a Human Resource Support level 3 and at the same time as a

General Services Coordinator.

As a Human Resource Support/ General Services Coordinator, I report

directly to the HR Manager and CEO and COO.

. Coordinate and participate in all personnel administration such as

employee relations, recruitment and staffing, administrations of

salaries and benefits.

. Monitor implementation of personnel policies, rules and procedures

. Communicates HR initiatives, programs and policies to support

organizational objectives.

. In charge of employees pre-employment requirements, training

schedules, background check for newly hired employees and exit

interviews for resigned employees.

. Manages general services staff, schedules and monitoring of office

supplies.

. Maintain an updated roster of participant placements and potential job

opportunities.

. Responsible for effective and fast recruitment processes both

internally and externally.

. Suggest proper Medias for approaching the right caliber candidates.

. Coordinate with universities, events in relation to targeted hires.

. Report weekly and when required to recruitment and staffing regional

management.

. Execute pre-screening and/or final phone/face to face interviews for

junior and mid level post and supports all parties in concern with

assessment.

Researcher- Educhiro Australia with Nicole Durough- from June- August-2010

In charge of extracting the list from different sites for chiropractic

clinics in the 50 states in the US. Do research work and as personal

assistant.

Global Liquidation with Magnus Stadin- August- December 2010.

As lead generator/appointment setter for liquidation. Project was

stopped because the client shut down the business because of personal

reason.

OSHA4less with Joe Friedman- Sales Executive, Recruiter and Admin Assistant

to prospecting pros. CEO. We are selling LABOR LAW POSTERS both the federal

and the state posters that's should be up by January 1st of this year.

Project ended due to its seasonal nature.

Advanced Professional with Jim Smith-Appointment Setting and Data gathering

for Director of Case Management in all hospitals in the US.

References available upon request.

I HEREBY CERTIFY THAT ALL THE ABOVE INFORMATION ARE TRUE AND CORRECT.

LAREZA DE LA CRUZ- DETABLAN

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