Customer Service Sales Representative

Victor Orr

Core Competencies

A subject matter expert in the use and knowledge of current graphic design

software to produce graphic art and visual materials. I've used this

technology in the area of promotions, advertisements, films, packaging,

informative and instructional technical material writing. I developed a

variety of media outlets such as websites and CD-ROM, which included the.

Generation and manipulation of graphic images, animations, sound, text and

video into consolidated and seamless multimedia programs. I have studied,

Computer Applications, Information Systems, and Homeland Security with

classes about Islamic culture as well as other sociological studies. I am

experienced in concept art/character design, 3-D modeling, and 2-D Design.

I'm very passionate about and eager to work in such a creative field and

seeking a position that will eventually lead to a technologically

challenging career. I would commit my wealth of technological expertise to

any organization willing to give me an opportunity.

Work Experience

Covance - Gaithersburg, MD 2011-

Present

Program Specialist

. Ambassadors respond to inbound telephone inquiries, conducting

outbound research and other duties as assigned.

. Conduct insurance related research to identify third-party payment for

pharmaceuticals and biologics; respond to telephone inquiries

regarding third-party payment.

. Responsible for: verifying patient insurance eligibility and benefits,

answering patient questions and concerns, and provide exceptional

customer service among other duties.

. Liaison between corporate, insurance companies and other entities.

Tuesday Morning - Gaithersburg, MD 2010-

2011

Sales Representative/ Cashier

. All duties associated with cashiering and processing the purchases of

customers.

. Front end customer service representation.

. Stocking shelves.

. Unloading delivery trucks.

. Store cleaning duties.

. Additional duties as assigned by store managers.

University of Baltimore - Gaithersburg, MD 2009

Designer (Intern Project)

. Consortium with the Baltimore County School System. Contracted to

design and develop an educational game system working prototype for

the high school Environmental Biology curriculum.

. Responsibilities included data mining as a subject matter expert for

the collection of information.

. Research species found in Middle Latitude Deciduous Rain Forest

(MLDF).

. Design balanced ecosystem based on subset of species found in the

MLDF.

. Run Test scripts for simulated ecosystem to refine balance.

. Conducted "Think Aloud Protocols" for usability evaluation.

. Contributed to games design sessions for the purpose of reporting on

progression level.

Giant Food - Gaithersburg, MD

2008-2009

Front End Cashier

. All duties associated with cashiering and processing the purchases of

customers.

. Front end customer service representation.

. Stocking shelves.

. Parking lot duties.

. Store cleaning duties.

. Additional duties as assigned by store managers.

Montgomery College - Germantown, MD 2004-2007

Student Life Department - Student Assistant

. Operated as a student liaison for Montgomery College to provide a wide

variety of educational, social, cultural, and recreational

opportunities, activities and events to the student population. These

include lecture series, film series, cultural events, media

productions, musical attractions, theatre and dance productions,

leadership workshops, student governance, student newspaper, and many

other experiences. In addition, student life is involved helping

special interest clubs or organizations coordinate and implement these

programs for the campus and community.

. Handled coordination of new student orientation as part of the student

life team.

. Prepared student photo I.D. and current enrollment valid sticker

enforcement.

. Managed event planning for several organizations on campus.

. Served as president of the Anime Society-Germantown Campus for 3

years.

. Handled request for budgetary funds form for college clubs and

organizations.

. Additional duties as assigned by Director of Student Life.

Education

University of Baltimore 2008 - 2010

Bachelor of Science -December 2010 (Honors)

. Major - Simulation and Digital Entertainment, Computer Science

. Dean's List: May 2008, December 2008, May 2009, December 2009,

May 2010

. AFCEA (Armed Forces Communications & Electronic Association)

Scholarship Recipient

2008, 2009, 2010

Montgomery College, Germantown/Rockville, MD

Associate of Arts Degree - 2008

. Major - Art, Computer Science

. Certificate: Computer Graphics - Media Art and Animation.

. President of The Animation Society, 2005-2008

Skills

. 3-D Modeling, Concept Art/Character Design/Background Art, 2-D

Design/Web Administration, (Capstone Course-Participated in creating

Alien Slayer, a detective game for the hearing impaired), Homeland

Security Principles, Applied Simulation (Design for Second Life),

Writing For Information Systems, Overview: Biometric Systems.

Technical

. MS Office Suite 2007 PowerPoint/Excel, Computer Application, Network

Operation, Server Installation/Reconfigurations, TCP/IP, Adobe

Photoshop/Illustrator/Flash (Action Script 3.0), Publisher, Maya, Autodesk

3ds Max, Corel Draw/Brush, GIMP, also experienced with XNA/C#/C++

(knowledge of scripting), C++ (Interactive Design), Game Concept & Design,

Bryce 3-D, and Dreamweaver.

Contact this candidate