Project Process Improvement
Resume:
Maude Harris
**** ******* **. **************, ** 22401 540-***-**** *********@****.***
Profile _________________________________________________________________________________
Motivated, personable business professional with Project Management experience in many different sized business
environments. Have successfully Managed divers projects from conception thru delivery by creating and executing
project work plans dynamically. Identify resources, assign roles, manage documentation, manage execution, review,
report, and deliver using continuous process improvement methodologies for project lifecycle.
Obtained Best Business Practices and Organizational Excellence Certification from San Diego State University, San
Diego CA 2005. Author of published white paper “Cost of Quality and the Individual Contributor” presented at the
2005 Intuit Technical Forum, 2006 International Conference on Software process Improvement and the 2006
American Society of Quality, World Conference of Quality and Improvement. Diplomatic and tactful with
professionals and non professionals at all levels. Accustomed to handling sensitive, confidential records.
Demonstrated history of producing accurate, timely project documentation, reports and statistical project
presentations.
Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated
ability to easily transcend cultural differences. Thrive in deadline driven environments. Excellent team building
skills.
Skills Summary _________________________________________________________________________
1. Project Management 6. Microsoft Office 10. Create Training materials
2. Documentation Suite at all levels
Management 7. Microsoft Project 11. Certified Lead, Fagan
3. Project Reporting 8. All SDLC’s Documentation Inspection
4. Professional Presentations 9. Conduct Training at 12. Software Administration,
5. Team Leadership all levels Implementation
Employment History _____________________________________________________________________
COGENT SOLUTIONS INC. – Fredericksburg, VA; 540-***-****
Project Documentation, Process Specialist, Personal Assistant to President 2009 to Jan 2011
Responsibilities include but not limited to:
• Executing technical, training and reporting documentation for Government contracting projects.
• Assist company President in day to day operations with bookkeeping, correspondence, research and
registration for contracting opportunities.
PARRISH BODY SHOP INC. – Fredericksburg, VA; 540-***-****
Receptionist, 2008 to 2010
Responsibilities included but not limited to:
Scheduling customer appointments for vehicle damage estimation and repair.
•
Daily interaction with customers providing customer service.
•
Processing, cash, check and credit card payments including bank deposits.
•
Interaction with Auto Insurance companies to assure completeness of information and liability.
•
Page 1
INTUIT INC. – San Diego, CA/Fredericksburg, VA; 858-***-****
Quality Assurance Analyst 1996 2006
Responsibilities included but not limited to:
Executed Verification and Validation analysis of project / product SDLC for multiple
•
accounting and tax COTS and Online products.
Review and reporting of project/product deliverables for all phases / iterations of
•
project/product SDLC.
Develop test plans, test cases, traceability and reporting metrics based on verification and
•
validation of product/project requirements.
Execution of unit, acceptance, installation, configuration, functional, regression, user
•
acceptance, patches and updates testing.
Reporting of test results with duplication details, evaluation of severity and impact, root cause
•
and process improvement implications.
• Contributing team member to al l phases of project/product SDLC from inception to formal
release, for both existing and new products.
• Formal Inspection lead of project/product assets for content, comment, standards adherence
and process adherence from inception to formal release.
• Created training materials, inspection of training materials, conducted training for multiple
engineering departments.
• Tool evaluation, configuration, administration, rollout, training and support of tool
implementation.
• Member of Change Control Board for multiple products.
• Process improvement team(s) Lead for Requirements management, Entrance/Exit criteria for
SDLC iterations, Engineering Documentation Standards, Workflow process improvement,
Identification and elimination of redundant project/product testing and reporting of cross
functional project teams.
Technical Support Agent 1996 1998
Support of customer technical issues via telephone, email, chat and remote system control.
•
Diagnose to resolution and report customer Network systems issues.
•
Diagnose and report to resolution customer product issues.
•
Network and configuration testing/reporting of software product during development cycle.
•
Conduct new user/product roll out seminars in multiple cities.
•
Received “Rookie of the Year” award 1996
•
Mercer University, Atlanta, GA; 678-***-****
Technical Assistant to IST Director
Responsibilities included but not limited to:
Maude Harris
1320 Parcell St. Fredericksburg, VA 22401 540-***-**** *********@****.***
Daily operation and maintenance of CWAN
•
Design, configuration, implementation of new systems, changes, upgrades to CWAN and
•
departmental LAN’s.
Installation/configuration of software for campus including operation systems.
•
Board level/component hardware repairs for CPU’s, monitors, printers, etc.
•
Daily support/instruction to faculty, staff and students.
•
References______________________________________________________________________________
STEVE MOFFETT,
INTUIT, VICE PRESIDENT OFFERING DELIVERY
CHARLES MCCAMPBELL,
I.T. DIRECTOR PROFESSIONAL STANDARDS COMMISION STATE OF GEORGIA
GLEN ADAMS,
COGENT SOLTIONS INC., PRESIDENT, CEO
540-***-**** x 201
Page 3
Contact this candidate