Medical Management

GAIL L. SANDS

**** ******* **** 216-***-**** Residence

Cleveland Heights, Ohio 44106 216-***-**** Cellular

*********@*****.***

CAREER SUMMARY

Senior Project Director with expertise in all aspects of project leadership

from developing the process to gather information, definition of business

requirements, business case development, working within a matrixed

organization and the ability to influence key stakeholders. Experiences

include several electronic medical record projects, technology optimization

and adoption, and use of clinical data to improve quality of patient care

through better care coordination using knowledge based tools. Highly

motivated and focused professional with a wide range of experience in

providing quality results in the areas of technology and business

integration, and change management. Experienced in turning an information

technology organization into a service-oriented center.

PROFESSIONAL EXPERIENCE

KAISER PERMANENTE-OHIO, Cleveland, OH, 1988 to 2010

Director, Innovative Projects (Business Process Improvement), 2006-2010

Reported to the Senior Vice President of Health Systems Design and

Performance collaboration and partnership with health plan and physician

leadership was responsible for:

. Led, managed the design and implemented Internet portals for Kaiser

members to access their clinical information and empower them to manage

their own health. The second portal provided contracted physicians and

hospitals access to member clinical and insurance related information

improving their satisfaction with KP.

. Managed a staff of three and an annual budget of $1 million

. Responsible for a cross-functional team to design and implement an

electronic referral management process improving turnaround time from 10-

12 days to 2 days exceeding regulatory requirements.

. Co-led a multidisciplinary team to outsource and operationalize pre-

certification, concurrent review, and case management.

Regional Project Executive, KP HealthConnect, 2003-2006

Reported to the Health Plan President for the implementation of KP

HealthConnect (Epic Systems) for the Ohio region. Responsible for 20 to

120 staff and a project budget of $40 million. KP HealthConnect is the

largest civilian EMR implementation in the country.

. Formed and led cross-functional teams of physicians, clinical managers,

business staff and labor partners to review current process for redesign

for the implementation of new scheduling, registration, billing, and

electronic medical record systems. The electronic medical record system

included computerized physician order entry.

. Reengineered and integrated processes to optimize technology adoption for

the delivery of clinical care; transitioning Kaiser Permanente employees

from pens, paper and fax to electronic processes.

. Led a change management team of Training, Organizational Effectiveness,

and Internal and External Communication staff who developed and

disseminated weekly communications including quick tips, FAQs, and

updates about implementation status and problem resolution.

. Implemented a Patient Safety program in response to KPHC implementation

of Practice Management, Ambulatory Medical Record, My health manager, and

Online Affiliate.

. Responsible for deployment planning, site sequencing, and go-live and

post implementation support activities meeting an aggressive

implementation schedule.

. Developed Help Desk protocols to support the regional requirements based

on system build and service level agreements.

Gail L. Sands, Page Two

216-***-**** Residence, 216-***-**** Cellular

Regional Information Officer KP-Information Technology, 2000-2003

Reported to the Senior Vice President for KP Information Technology for the

Regions outside California.

. Responsible for an annual budget of $30-$36 million and a staff of 70

employees including programmers, help desk, database administrators,

network analysts, and training.

. Developed resource stewardship program with key organization leaders to

oversee IT resources and projects.

. Improved business satisfaction with IT services by championing the

establishment and ongoing operation of industry best practices including

Change, Asset, Problem, Incident, Service and Request Management.

. Led the organization's improvements within the areas of training,

technical infrastructure, telephone system support, and Intranet/Internet

redesign efforts. This transformation improved the region's satisfaction

with I.T. services by 40%.

. Implemented a regional IT Steering Committee responsible for the

allocation of $1.2M for local investment projects.

. Led a process improvement team to resolve issues related to service

levels and quality after the Ohio Help Desk was moved to a national

function.

. Transformed the Information Technology organization into a professionally

staffed and managed group resulting in streamlined processes and

maximizing the investment in technology.

Operations Liaison Health Plan and Ohio Permanente Medical Group, 1994-2000

. Designed implementation program, developed curriculum for and managed

training and support for Medical Automated Record System (M.A.R.S.)

including 18 training and support staff and a $500,000 training budget.

. Identified opportunities to reduce medical record costs by $1.5 million

annually while ensuring availability of clinical information 24/7.

. Formed and led a cross-functional team responsible for all aspects of Y2K

including clinical risk mitigation, contingency planning and IT efforts

impacting KP's medical and administrative offices.

. Coordinate the efforts for the consolidation of the regional data center

into the national data centers for medical and business operations.

Coordinated ongoing communication between KP-OH and KP national to

resolve system availability issues.

. Represented KP-IT OH in multiple facility moves, openings and closings to

insure a smooth transition with minimal impact to care delivery and

business processes.

Senior Application and Documentation Analyst, 1988-1994

. Designed course materials and training programs for the implementation of

systems to computerize scheduling, laboratory information, and clinical

encounter, registration, and patient billing.

. Coordinated end user support and developed Help Desk protocols for each

application implementation

CYCARE SYSTEMS (acquired from Control Data), Cleveland, OH, 1982 to 1988

Implementation Manager for Kaiser Ohio, University Hospitals of Cleveland,

and The Emory Clinic

Responsible for the implementation and training for computerizing

scheduling, registration, patient billing, and claims processing.

Gail L. Sands, Page Three

216-***-**** Residence, 216-***-**** Cellular

OTHER RELEVANT EXPERIENCE

CASE WESTERN RESERVE UNIVERSITY, Cleveland, OH

Director, Thwing University Center and Student Activities

Oversight of $3 million renovation and refurbishment project for CWRU's

University Center, a staff of 70 full time and student employees, 150+

student organizations and a $300,000 student activities budget.

PROFESSIONAL ORGANIZATIONS

2006-Present, Officer, Board of Trustees Alzheimer's Association, Cleveland

Area Chapter. Vice President and Chair of Development and Member of

Executive and Board Development Committees

1988-2006 Officer and Member, Board of Trustees, Crohn's and Colitis

Foundation America, Northeast Ohio Chapter

EDUCATION

Certification Executive Education, Weatherhead School of Management

Case Western Reserve University, Cleveland, OH

Master's Degree in Higher Education, Cleveland State University, Cleveland,

OH

Bachelors of Arts, English and Education, Cleveland State University,

Cleveland, OH

PROFESSIONAL ACTIVITIES & RECOGNITION

Member, kp.org National Leadership Team, 2006-2010

Member, KP HealthConnect National Leadership Council, 2003-2006

National KP-IT Heart of IT Award for Community Service, 2002

National KP-IT Award for Value of Honesty, 2000 & 2001

Member, Oversight Board for American Medical Informatics Association, 1998-

2001

Nicholas E. Davies Award for Outstanding Computerized Patient Record

Systems from Computerized Patient Record Institute, 1997

Certified Master Facilitator 1990 - 2005

ITIL 3 certification in process

ARTICLES & PRESENTATIONS

Wickramasinghe, N. & Mills, G. 2001 "Integrating e-Commerce and Knowledge

Management - What Does the Kaiser Experience Really Tell Us" International

Journal of Accounting Information Systems

Wickramasinghe, N. & Mills, G. 2001 "M.A.R.S.: The Electronic Medical

Record System the Core of the Kaiser Galaxy" International Journal

Healthcare Technology Management

Mills, Gail "Overcoming Physician Resistance to Change" Computerized Record

Institute Annual Meeting, 1998

Kalata, Marci, Khoury, Allan T.,M.D., Mills, Gail, and Siemon Chuck, 1997

"Medical Automated Record System"

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