Customer Service Administrative Assistant

Seanelle J Guy

***** ******* **** **** 904-***-****

Jacksonville, FL 32258 abhbe2@r.postjobfree.com

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OBJECTIVE

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To obtain a challenging position in where there is quality career

advancement and appreciation of my highly developed customer service

skills and become a valuable asset to your company.

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WORK EXPERIENCE

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09/2009 - Present Comcast Jacksonville, FL

CAE- Regional Tier

Provide technical phone support for Chsi and Telephony customers,

Provided support and knowledge to customers on wireless technology.

Assist customers with registration, email creation, physical line signal

testing, and modem - filter set-up

Assist customers with email, browser, and modem troubleshooting

Interact with other departments to resolve customer issues or provide

additional services.

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07/2008 - 12/2008 AT&T Internet Orange Park, FL

Internet Services Services

Technician

Provide technical phone support for Dsl customers; assist with

spreadsheets for various Operating Systems.

Provided support and knowledge to customers on wireless technology.

Offered technical support through remote access. Assist customers with

registration, email creation, DSL physical line signal testing,

modem/filter set-up

Assist customers with email, browser, and modem troubleshooting

Interact with other departments to resolve customer issues or provide

additional services.

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12/2005 - 07/2007 Pitney Bowes-Bank of New York, NY

Mail Clerk Representative America Equities

Sought and Deliver mail to clients in a timely manner. Processing

arrival packages for delivery,

Delivering mail and packages on various floors.

Providing outstanding customer service,

Going forward with service excellence

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EDUCATION

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04/2005 - 09/2007 Katherine Gibbs New York, NY

School NY

AS

Computer Network Operations

12/2010 - Present Penn Foster Schools

Jacksonville, FL

Administrative Assistant

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CERTIFICATIONS

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Microsoft Office Specialist XP.

Microsoft Word, Excel Vista Certified.

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SKILLS

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Windows 98, 2000, ME, XP, MS/Word, Microsoft Excel, Adobe, Corel Word

Perfect 8, Microsoft Outlook, Microsoft Express, PowerPoint, Visio.

Various Teller Systems, Arrival Systems, Various Mail Systems. FedEx

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