Manager Service

Geniene Kane

** **** ***, ********* *.J. ***** 908-***-****

PROFESSIONAL EXPERIENCE:

Coleman Cadillac

Lawrenceville, NJ 08648

Service Manager/Working Manager

• Opened new Franchise 3/1/2010

• Started with 2 Tech and quickly grew to 5

• Improved and maintaned GM Training standards for Technicians

• Efl 104.00 hours per ro 2.4

• GM certified high honers 2011 for Fixed Operations, Service Manager, Service

Writer

• Obtained and maintaned Fleet accounts

• Kept high GM standers of CSI

• Coded Warranty

• Reviewed daily tickets

Sansone Chevrolet GM Closed Perth

Amboy, NJ

2007- 2009

Service Manager/Fixed Operations Manager

• Increase customer pay labor by 48.6%

• Increase warranty labor rate by 15%

• Improve GM training standards to 187.00

• Increase CSI 35 points in 5 months

• Elevate employee moral and dedication to both work and company

• Maintain/monitor direct dealership financial communications with GM

• Obtain multiple fleet accounts

• Code warranty and set up for processing

• Input both new and used vehicles into dealership inventory

• GM certified service manager, fix operations manager, parts clerk, internet sales

& service, corvette technical and warranty administrator for 08/09

• Oversee technicians and service consultants

• Prepare and analyze all daily, weekly, monthly reports

• Calculate, enter, and justify payroll

• Utilization of the Tech II, Candi Module, and MDI

All American Chevrolet Middletown, NJ

2005-2007

Acting Service Manager/ Foreman

• Assumed responsibilities of Manager/Foreman/Dispatcher

• Extensive knowledge of the Reynolds & Reynolds computer system

• Assisted in used and new car preparations and repair

• Increased average labor hours per repair order

• Extensive knowledge of TSB’s, campaigns, and common failures on most GM

products

• Familiar with all technical and non-technical aspects of GM Global connection

• 05, 06, 07 GM Certified

• Knowledge of ADP computer program

Senior Service Advisor

• 2007 Mark of Excellence winner

• Assisted in used and new car preps and repair

• Excellent track record of sales and customer satisfaction

• In depth knowledge of factory warranty and extended warranty policies and

procedures

• Recorded, updated, and maintained customer information

• Assisted subordinates and supervisors in identifying and resolving customer

conflicts and complaints

Future Chevrolet Old bridge, NJ

1997-2004

Senior Service Advisor

• Maintained high standards of excellence, in my work performance

• Received, record and distribute work orders to service personnel

• Expedited communication between upper level management and general personal

• Provided personalized service to all customers

• Called and wrote customers to ensure satisfactory performance of service

performed.

• Revised maintenance pamphlets to optimize sales and satisfaction

• Performed all job duties required as a top GM Service Advisor

PROFESSIONAL EDUCATION:

Brookdale Community College Lincroft, NJ

Associates of Occupational Studies 1995

• Automotive Technology

Monmouth County Technical & Vocational School Wall, NJ

Certificate 1992

• Automotive Technician

References:

Available upon request

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