Customer Service Assistant

Mitsumi Herrera

*** ******** ***. ***-*** El Paso TX

915-***-**** ********@*******.***

Summary of Qualifications: 5 years of work history with excellent references. Strong

capabilities to grow in any area. Leadership during launching advertising campaigns and

promoting upcoming events. Experience in customer service area and as a office assistant.

Excellent people skills, bilingual, fast learner and hard worker.

Education:

New Mexico State University

Degree: Marketing

Graduated: December 2008

El Paso Community College

2003-2006

Degree: Business Associates

From: August 2009

9600 Sims Dr.

Ysleta Independent School

To:Present Time.

El Paso TX. 79925

District

Substitute Teacher

Maintains a discipline and classroom control that fosters a safe and positive environment for all

students

Takes all necessary and reasonable precautions to protect students, equipment, materials, and

facilities.

Implement lesson plans, while ensuring the integrity of academic time and in a manner which motivates

students to learn and participate.

Complete a Substitute Teacher Report Form for the regular classroom teacher.

Aggie Vision,

New Mexico State University Sports TV Channel Las Cruces, NM

Internship August 2007-January 2009

Volunteer work:

Managing video cameras during school games.

Running office data base for the Aggie Vision sports channel.

Coordinate advertising commercials during school games.

Worked along with school sponsors by promoting their products with the audience

Create and distribute school season games flyers.

Reviews cost factors and estimates used in planning, organizing, and scheduling work. Preparing

bids, selecting vendors or subcontractors, and determining cost effectiveness.

Reviews and approves documentation relating to needs specific to assigned area(s).

Assist with oversight and management of marketing materials that support growth and expansion

of the school Tv Sports program.

Sent out newsletters, invitations, and correspondence on behalf of the Office of Aggie Vision to

all the school sponsors and special guest to the school events.

Train volunteers, and student workers in areas such as organizing, prioritizing, and scheduling

work assignments.

KRWG 22 PBS Channel

Production Staff for News 22 Las Cruces, NM

Television Production Staff January 2007 – January 2009

Started as a practitioner volunteer, hired as a permanent production staff,

Live television production.

Run video tapes for the live shows.

Managing video cameras, audio and teleprompter.

Assist floor director with programs recording

Worked along with school sponsors promoting their services and contributions to the Cruces

community.

Train new volunteers, and student workers in areas all areas possible in order for them to

learned the handling of all the studio equipment

Jackson Hewitt, Tax Service El Paso TX.

Tax Prepare Assistant October 2006- January 2007

Started as a telemarketer, promoted as a Tax Prepare Assistant

Help to promote company’s name during the holidays and tax season, helping to keep old

customers and bring new ones to use company’s service

Cold calling to other companies to promote Jackson Hewitt service

Promoted to tax prepare assistant.

Light book keeping.

El Paso Community College

Financial Aid Processor Assistant El Paso, TX

August 2003-December 2006

Create records for financial aid internal computer system

Process Word and Excel Documents

Take telephone calls, fax, and switch boards

Assist students with questions on their files and help them to fill out their financial aid

applications.

Scheduling for Financial Processors meetings and appointments with students.

To Whom It May Concern,

Please accept this letter of recommendation on behalf of Mitsumi

Herrera. Mitsumi is punctual, dependable, trustworthy and was an

excellent example to the other student staff here at KRWG-TV.

While Mitsumi was employed here at KRWG-TV she worked in the

production department helping in the execution and broadcast of

News22 the nightly student newscast here at New Mexico State

Univ. She accepted new tasks was very responsible and was always

willing to help. She was an asset to our student production staff.

Ms. Herrera is highly motivated as evident; she completed her

studies at NMSU, with a 3.0 GPA in Marketing all while holding

down 2 part time jobs. I would hope she would be given an

opportunity to utilize her education and experience as well as grow

professionally in your organization. Please consider her for any

employment opportunities that may be available to her.

Thank you for your attention in this

matter.

Ralph G. Escandon

Production Supervisor, KRWG-TV

505-***-**** ext. 4113

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