Customer Service Manager
Resume:
**** ******* ****** ***. ** Bakersfield, Ca *****
Alicia Orozco 661-***-****
**************@*****.***
Career Objective
My use my skills I have learned through school and my recent job experiences to advance in my career.
Education:
Kaplan College Medical Office Specialist Diploma September 2009-June 2010
1914 Wible Road
Bakersfield, Ca 93304
Bakersfield College General Education August 2008- May 2009
1801 Panorama Drive
Bakersfield, Ca 93305
Highland High School High School Diploma August 2004- May 2008
2900 Royal Scots Way
Bakersfield, Ca 93306
Personal Profile
I recently graduated from Kaplan College in June of 2010, and in May of 2010 I had my externship
at Kern Physicians Management Services and successfully completed 160 hours of extern. I had
been working at Jack in the Box since June of 2007 until October of 2010. In September of 2010 I
was hired at Kern Physicians Management Services to begin doing data entry. In a short amount of
time I was also doing A/R reports and dealing with self pay patients, collections, and taking all
Spanish speaking patient’s calls.
Skills Summary
Data Entry Excellent Customer Service skills
• •
Billing Heavy Phone Ettiquette
• •
Icd-9 Coding A/R Reports
• •
Submitting patient payments Mailing Patient Statements
• •
CPT codes Microsoft Word and Excel
• •
Money Handling Management experince
• •
• •
Professional Experience
Kern Physicians Management Services
2201 Mt Vernon Avenue Suite 111
Bakersfield, Ca 93306
Phone number: 661-***-****
Dates of Employment:
( September 2010-March 2011)
• Immediate Supervisor : Debra Hamm
• Medical Biller
• Was in charge of posting patient payment and receiving all Spanish speaking calls. Also provided
Medical Coding for charges and dealt with collections.
•
•
• Jack in the Box
2220 Chester Avenue
Bakersfield, Ca 93304
Phone number: 661-***-****
Dates of Employment:
(June 2007-October 2010)
Immediate Supervisor: Leticia Morales
Shift Manager
• In charge of running shift, greeting customers, maintaining cleanliness of
restarant. I was also doing a lot of cash handling including taking deposits to the
bank.
•
Additional Functional Expertise
• Stong Customer Services Skills
• Great telephone Ettiqutte
• Ability to learn very quickly
• Awesome Personality
• Excellent Multi-tasking skills
Refrences:
Maria Romero
690 Sw 3rd st
Irrigon, Or 97844
Columbia River Community Health Services
-Health Promotora
Email: *********@*****.***
Debbie Garsa
420 S Real Road Apt. 10A
Bakersfield, Ca 93309
Herrera Integrated Chiropractor
-Manager
Email: ******@****.***
Yutsil Villalba
110 Leeta St
Bakersfield, Ca 93307
Arizona Café
-Waitress
Email: *********@*****.***
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