Customer Service High School
Resume:
Shaneara Gunter
Philadelphia, PA 19124
******.********@*****.***
Objective: Obtain a full-time permanent position which will allow for future career
advancement opportunity where my skills, qualifications, educational background and work
ethic will be deemed an asset.
Special skills: Able to work well with management team and co-workers- Excellent customer
relations and customer service excellent Microsoft skills.
• Strong interpersonal skills.
• Strong written and oral communication skills.
• Excellent customer service skills.
• Demonstrated time management abilities.
• Strong ability to reason and use strong judgment skills.
• Exceptionally detail and multi-task oriented.
• Ongoing leadership abilities.
Professional Career Experience
Stivers Satffing /Paratransit -Philadelphia, PA 2008-2010
Reservations Agent
Responsible for processing reservations via fax, or via phone, for the elderly and disable.
Maintaining each incoming call in a friendly, professional, and knowledgeable manner.
Accepting and keeping records of reservations. Processing and filling paperwork correctly.
Handling customer concern properly. Executing strong customer service abilities.
Responsible for all other duties assigned. Canceling reservations, general customer inquires,
invoice questions, and customer complaints. As well as training new employees on job
format.
Bare Feet Shoes -Philadelphia, PA 2006-2007
Retail Sales Associate
Main duties include greeting and assisting guests, maintaining cleanliness and merchandising
within the store and utilizing effective selling techniques and guest service. Providing
excellent service to all customers through direct salesmanship, and prompt and courteous
service, completing each transaction in a quick and efficient manner, minimizing delays to
the customer, developing thorough knowledge of all merchandise carried in the store (s) and
offering selection guidance to customers, performing all other responsibilities as directed by
the business or as assigned by management.
Lots of Lix Ice Cream Parlor - Philadelphia, PA 2004-2006
Cashier/ Server
Provide customer service, handle cash, make change, give receipts, account for all payments,
and perform inventory check bi- weekly operate cash registers to compute and record sales
and served merchandise to customers while maintaining cleanliness.
Education
Horace Howard Furness High School
Philadelphia, PA
High School Diploma 2002-2006
References: References will be provided upon request.
Contact this candidate