Customer Service Quality Assurance

JERIMIAH “JERIMY” W. HINNEN

*** **** ***.

Tuttle, OK 73089

405-***-****, *.******@*******.***

EMPLOYMENT OBJECTIVE

To acquire a position that allows me to apply my training and education in Information Assurance.

EDUCATION (2009 – 2011)

Oklahoma State University Institute of Technology, five courses remaining in Bachelor of Technology

Degree in Information Assurance; Associate Degree in Information Technologies completed,

President’s Honor Roll & Phi Theta Kappa Honor Society, 3.562 GPA, OSU-IT Graduate Performance

Guarantee, CNSS 4011 Certification – Information Systems Security Professional

MAJOR ACADEMIC COURSES COMPLETED

Principles of Information Security (Confidentiality, Integrity, and Availability of Information; Systems

Development Life Cycle; Strategic Risk Management; Threats, Attacks, and Controls; Information Security Policy);

System Security Administration (firewalls, IDS/IPS, system hardening); Enterprise Security Management

(Business Impact Analysis, Incident Response, Disaster Recovery, and Business Continuity Planning); Network

Security (Security+ Material; Nessus, BackTrack, Zenmap, OSSEC, Wireshark, Ophcrack ); Secure Electronic

Commerce (Privacy and Confidentiality Laws, VMware, WebGoat, LinkScan); Computer Security (Anti-Malware,

Encryption Systems); Digital Forensics; Operating Systems (Windows 7, Windows Vista, Windows XP,

UNIX/Linux, VMware, Windows Virtual PC); Hardware Systems Support (A+ Material); Network Systems

(Network+ Material); Network Administration (Microsoft Windows Server); Web Programming and Development

(XHTML, CSS, JavaScript); Database Systems (SQL Server); Computing Technologies (Overview of Computing

World); Fundamentals of IT (Microsoft Office Suite, Internet Explorer, Firefox); Object-Oriented Programming

using Java; Script Programming (BASH, Perl, Windows Script Host, MS-DOS); Business Communications;

Interpersonal Communications; Ethics; Principles of Commercial Insurance (Risk Management Principles);

Personal Finance (Identity Theft); Discrete Mathematics; College Algebra; Business Statistics; Business

Mathematics; Psychology; U.S. Government

WORK EXPERIENCE

2011 – Present: WhiteHat Computer Services LLC, started business from scratch, http://whitehat-computerservices.com/

2010: Rose State College, one month internship, assisted IT division head with creating instructional documents for computer

forensics labs

2010: Federal Aviation Administration, two month internship, wrote information system security plans for the Department of

Education using NIST publications

2005 – 2011: (part-time from 2009 to 2011 while doing OSU-IT program), Farmers Insurance Group/Farmers Financial Solutions

agent, started agency from scratch and at most active time had over 700 policies/accounts; earned Blue Vase, Silver Star, and two

Performance Bonuses

2002 – 2005: Farmers Insurance Exchange; Claims Service Associate; earned Respect Award, Star Award, two Spot Bonuses,

Achievement in Excellent Customer Service, Six Consecutive Months Perfect Attendance; maintained highest departmental

quality average of 99.7% over several months; six month assignment to Quality Assurance

GENERAL SKILLS INVENTORY

WorkKeys by ACT Test Scores: Reading for Information level 7 of 7, Locating Information level 5 of 6, Applied Mathematics

level 6 of 7; Keyboard 55 WPM; Attributes: analytical, enjoys problem-solving, enjoys technical work, systematic, well

organized, deliberate, studious, attentive to detail, goal-oriented, able to work independently, highly motivated

Additional Education

Certificate of Mastery, Insurance: (Risk Management Principles), Oklahoma City Community College

Certificate of General Insurance: (Risk Management Principles), Insurance Institute of America

High School Diploma: Newcastle High School; 101 N. Main Street, Newcastle, OK 73065

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