Customer Service San Francisco

Kevin Foley **** Ulloa St., San Francisco CA *****

*********@*****.*** 510-***-****

OBJECTIVE

To work in an entry level position for an established company that I where

I can utilize my work ethic

EDUCATION

2007-2011 San Francisco State University, Majored in Environmental Studies

with a concentration in Natural Resource Management and Conservation.

Graduated May 2011

EMPLOYMENT/VOLUNTEER HISTORY

2009-2011 Cako Bakery. I joined the company before it started up, so I was

a member of the starting team responsible for arranging and opening the

store in Union Square. Since opening, I was responsible for day to day

customer service including communication, sales, support, arranging orders,

doing deliveries, and giving information over the phone and in person. I

also had duties involving baked goods such as receiving, displaying,

packaging, accounting, and performing inventory with EXCEL. On top of that

I was responsible for the audits at the end of the night which included

money handling, credit card accounting, discount approvals, dividing the

tips amongst employees. My final duties involved sterilizing the work

environment for food service, sanitizing display cases and trays, custodial

duties such as sweeping, mopping, pest removal, and overall tidying up.

2010 ECO Students. Organization at San Francisco State University. Educated

the student body in proper waste disposal and education about the waste

system. Volunteers demonstrate all the different varieties of waste, where

they are disposed of, and San Francisco waste services.

2008-2009 Ripley's Believe it or Not Museum. My main duty was to be a

cashier. This involved dealing with very large crowds of extremely diverse

tourists with different backgrounds and communication skills. I was

responsible for precise and quick money handling using a POS system while

being a friendly representative of the City of San Francisco. I was

frequently tasked with organizing party rates, receiving and handling

coupons and discounts, auditing my till, frequently using my customer

service skills to upsell and try to create more revenue, and keeping the

crowds orderly and quick moving. I was also responsible for performing

multiple security checks which included observing customers within the

museum, looking for suspicious activity, checking locks and doors, and

providing information. I also performed janitorial services including

mopping, sweeping, frequent cleaning of all services, bathroom cleaning and

replenishing, as well as closing duties to prepare the museum for the next

day.

2008 SFSU Judicial Review Board. Volunteered time in providing students

living in SFSU housing a fair hearing after infringement on housing rules.

An interesting experience to be on an authoritative position.

2005-2007 Washington Hospital. Volunteered time in the gift shop. Provided

customer service and accounting as well as stock and inventory.

2006 Karts 'n' Golf. Duties included maintenance of machinery and batting

cages, including repairs and cleaning. Also involved money handling and

precision with POS system. Frequent janitorial services across the course

and within the office. Accommodation of children's parties and frequent

work with families

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