Customer Service Project

DAVID LYMAN HOAGLAND

*** ***** ******** **** ************, MA 01096 413-***-****

*************@*****.***

PROFILE

. Accomplished in finance, financial guidance, business development, and

project management.

. Exceptional interpersonal and communication skills, able to lead and

work as a team player

. Success in account management; strong organizational, typing and

general computer skills

. Experience gained overseas in diverse work environments.

Conversational Mandarin Chinese

EDUCATION

University of Massachusetts Amherst, MA, USA

B.A., May 2004 - University of Massachusetts, Magna Cum Laude, 3.6 GPA

Major: Communications Minor: Chinese Language (Mandarin)

EMPLOYMENT HISTORY

Easthampton Savings Bank (12/2010

- current)

Loan Servicing / Collections

Daily maintenance of all delinquent accounts held by the bank, both

commercial and consumer

Prepare in depth monthly reports and analysis to be presented to the

Board of Directors

Direct interaction and problem solving with troubled customers in need

of immediate assistance

Support customers with financial advice and budget guidance to help

solve financial hardship

Provide quality customer service from a small community bank to

struggling customers

United Personnel / Honda Finance Corporation

(04/2010 - 12/2010)

Customer Account Representative

Collection agent responsible for curing delinquent Honda Lease Accounts

Customer service, giving basic financial advice or guidance to help

cure delinquency

Manage high risk accounts, review files for risk assessment or

repossession activity

Skip tracing and gathering background info; provide intelligence to

locate collateral

Responsible for over 300 accounts, call volume of 80 to 100 outbound

calls per day

ACN

(05/2007 - 04/2010)

Telecommunications Franchise Owner

Business owner, responsible for all areas of daily operations

Franchise sales and marketing of telecommunications products and

services

First Capital Investment Group - Beijing, PRC

(06/2005 - 04/2006)

Project Director / Beijing based venture capital firm

Hold meetings with Chinese clients and business owners seeking capital

investment

Evaluate business plans, give financial analysis and advice to clients,

discuss terms of agreement

Screen and evaluate business plans, complete risk assessments and

market analysis

Contact this candidate