Engineer Software

Nicholas Jablecki - IT Specialist

E-mail: *********@*******.***

Cell: 443-***-****

SKILLS

. C/C++

. Oracle

. SQL

. VBA

. AutoCAD

. PowerPoint

. HTML

. Web Browsing software

. Microsoft Windows 2003

. Pro/Server/XP installation and configuration

. Active Directory administration and design

. DNS

. DHCP

. Routing

. Remote Access

. TCP/IP and troubleshooting network connectivity

. Windows 2003 Network Infrastructure \

. Windows 2003 Directory Services

. Windows 2003 Network Environment

. Windows 2003 Directory Services Infrastructure

. Windows 2003 Network Security

. LAN/WAN

. Routers

. Switches

. Hubs

. Firewall

. Fault tolerance

. Network security

. RAM

. Hard drives

. Basic Network security

. Server administration

. Network protocols

. MS Word

. Excel

CLEARANCE

. DoD Secret Clearance granted 10/27/2009

. DHS/US-VISIT position of Public Trust granted 2007

PROFESSIONAL EXPERIENCE

CACI, Inc. - FEDERAL

Field Service Engineer July 2010 to

present

. Provide planning and programming support for all CITS Block upgrades and

special tests INOSC East and ACC conducts for the Air Force.

. Review and author planning documentation and provide an interface for

INOSC East and ACC sites to the Air Force CITS Program Management Office

(PMO) on the status of their deployed gear.

. Manage and monitor through disposition of all site deviation requests

for the CITS suite of equipment.

. Managing all Time Compliance Technical Orders (TCTOs) issued by the CITS

PMO for compliance by INOSC East and ACC field units.

. Particpate in authoring project plans and concepts of operations within

INOSC East and ACC.

. Incumbent will develop plans for installing, configuring, troubleshooting

and maintaining user IT equipment and software.

. The incumbent will develop plans for installing, configuring,

troubleshooting and maintaining user IT equipment and software. Trains

system users on new or changed operating systems, IT equipment, software,

and the application of information assurance/security policies and

guidelines.

. Interprets and explains IT regulations, policies and directives and

executes and applies local procedures, policies, guidelines and training

plans for automation users.

. Conduct studies to identify and determine administrative and technical,

equipment, and facilities necessary to develop, modify and implement

services and sites.

. Manages accounts, network rights and access to systems and equipment.

. Identifies and assesses network performance for IT equipment/software

utilization.

. Fine tunes the system, equipment, software, etc., to increase systems

performance.

. Ensures appropriate system maintenance, system file backup, and system

mass storage utilization including data security.

. Utilize VMWare, to include ESX, for new and maintenance of server builds

via mainly HP servers and related equipment

Intelligent Decisions, Inc.

DSCR Help Desk Technician

November 2009 to February 2010

. Provide Tier I/Tier II help desk support to DoD IT users/equipment on-

site, country and worldwide by Analyzes and diagnoses difficult and

complex problems or issues via over the phone calls as well as remote

administration.

. Provide assistance to tele-work and flexi-place workers via remote

administration as well as off site technical assistance via scheduled

visits.

. Investigates, analyzes and evaluates reported problems in system

software, applications software interfacing, and/or IT equipment to

isolate causes of malfunctions.

. In depth understanding of Knowledge of standard Internet Protocols

(Transmission Control Protocol/Internet Protocol-TCP/IP); Security

Sockets Layer (SSL) and encryption; NT systems and a wide range of

computer techniques, requirements, methods, and procedures, including

familiarity with the approaches of the District/Division, other

districts/divisions within USACE, other Government agencies, and the

private sector

DHS US-VISIT

January 2007 to November 2009

. Manually process/review non-immigrant travel history via documented trips

in and out of the United States.

. Ensure all information is accurate and stated correctly for each record

reviewed.

. Perform in-depth searches for any new information that is not already

contained in a record to provide more complete analysis.

. Provide intelligence and law enforcement task force with cases that

require additional investigation per new information acquired.

ComputerTraining.com January 2006 to

January 2007

Trainer's Assistant for Susan Cohee

. Assisted students with course material including Windows XP, Windows

Server 2003 and ISA (Internet Security Accelerator).

. Administered, tested and supported Microsoft practice labs prior to

student participation.

. Tested, troubleshot and repaired classroom computer equipment per

instructor request.

. Installed and configured Windows XP and Windows Server 2003 using CD's

and Symantec Ghost Version 8 server.

. Set-up domain controller(s) for classroom, joined members to the domain,

and established Internet connectivity using TCP/IP, conditional

forwarding, and a proxy server.

Verizon Business/MCI Enterprise Hosting Services March 2005

to January 2007

Tier I Support Technician

. Provide customer support to VzB managed hosting customers by monitoring,

troubleshooting and maintaining server and network components that affect

their business transactions and systems administration in a 24x7 x365

Network Operations Center.

. Provide Tier 1 Troubleshooting and validation of alerts from an

enterprise management console (Netcool) interface for UNIX, Windows and

LINUX platforms.

. Create Trouble Tickets using Siebel for validated server and network

issues and escalate to appropriate resolution queues.

. Work closely with Operations to resolve technical issues regarding Client

Server and Network related Issues.

. Skill in applying current programming/scripting languages, Internet

technologies and protocols in order to analyze the Internet potential of

systems, networks and data; and/or Knowledge of and skill in applying

current programming/scripting languages, Internet technologies and

protocols in order to analyze the Internet potential of systems, networks

and data.

TSR Electric, Inc December 2000

to January 2005

Field Service/IT Support Technician

. T.S.R. Electric, Inc. provides custom control products fabricated from

drawn and approved specifications, along with operating a service

division that maintains drawbridges in the state of Maryland per

contractual obligations.

. Assembled and connected custom relay logic control panels based on client

specifications that controlled roadway lighting, dual pump control

panels, heaters and chillers.

. Provided and maintained operational upgrades for eighteen draw bridges

within the state of Maryland.

. Tested, troubleshot, repaired, and maintained TSR's network

infrastructure running Windows 98, XP, and Millenium operating systems.

. Provided tier II technical support for end users assisting with hardware,

software, and connectivity issues.

. Installed, configured, and maintained various hardware including

printers, hard drives, NIC cards, and desktop PC's.

EDUCATION

Loyola College in Maryland

Bachelors of Business Administration - May 19, 2001

Minor: Information Systems and Decision Sciences - May 19, 2001

. Course work included: Team-based projects for the

development/implementation of a corporate database. Systems analysis and

design based on the evaluation of the workflows and needs of the

prospective corporation or organization. Business classes showed

perspective of corporate structuring leading to overall operation and

advancement. Learned what cryptology is, the significance of it, and how

it is used along with the different forms. Designed and published

personal website.

CERFICICATIONS

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ComputerTraining.com

MCP (Microsoft Certified Professional) - September 30, 2004

MCSA (Microsoft Certified Systems Administrator) - October 05, 2005

MCSE (Microsoft Certified Systems Engineer) - April 10, 2006

. Course work included: Microsoft Windows XP Professional 70-270,

Managing and Maintaining a Microsoft Windows Server 2003

Environment 70-290, Implementing, Managing, and Maintaining a

Microsoft Windows Server 2003 Network Infrastructure 70-291,

Microsoft Internet Security and Acceleration Server 2000 70-227,

Planning and Maintaining a Microsoft Windows Server 2003 Network

Infrastructure 70-293, Planning, Implementing, and Maintaining a

Microsoft Windows Server 2003 Active Directory Infrastructure 70-

294, Designing a Microsoft Windows Server 2003 Active Directory and

Network Infrastructure 70-297.

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