Manager Customer Service

Terrance Shippen

*** ******* ***

Upper Darby PA, 19082

Mobile Phone: 610-***-****

E mail: *********@****.***

Summary: Ethical and professional manager with over ten years of experience in business and

management

September 2007 Present

Assistant Store Manager

KMART

Philadelphia, PA

Provide excellent customer service

Assist the store manager in establishing priorities, following up to, and supervising store associates

Works with direct reports and other managers in order to ensure the implementation of corporate

merchandising, operations, and human resources programs and directives

Control Expenses and work to reduce expenses when possible

Follow up on all asset protection procedures to reduce invisible waste

Direct employees concerning stocking, pricing, rotation, and condition of merchandise

Monitor proper inventory on the sales floor, stockroom and ordering to attain maximum sales and

inventory control

August 2006 September 2007

Payment Processor

Mainline Healthcare

Wynnewood, PA

Ensure accurate and timely posting of all payments received for patient accounts

Responsible for overseeing a designated section of workload which entails posting payments, allowances,

transferring monies, verification of payments against contacts, documentation of comments, and

resolution of credit balances

April 2001 July 2006

District Manager

W.S. Badcock Corporation

Charlotte, NC

Serve as liaison between corporation and its various franchises

Travel extensively to franchise locations in the southeastern United States

Train franchise management and staff regarding corporate policies and procedures

Direct franchise owners and managers concerning accounts receivable and credit extensions

Analyze monthly and quarterly revenue reports and formulate action plans aimed at increasing revenues

Resolve customer service issues which escalate above franchise management level

March, 1998 April 2001

Account Manager

Daimler Chrysler Corporation

Horsham, PA & Charlotte, NC

Served as principle liaison among corporation, attorneys, insurance agents and customers

Serviced customers on a multitude of issues concerning their accounts

Attained a firm understanding of individual state laws governing collections

Prepared and processed repossessions, equity transfers, refinancing and bankruptcies

Managed total losses, loss payees and reschedules

December, 1996 March, 1998

Head Fitness Coach / Youth Sports Manager

YMCA

Ardmore, PA

Received a succession of promotions from entry level to management positions

Oversaw fitness programming and scheduling

Conduct fitness evaluations and formulated exercise programs for clients

Trained and oriented clients on all equipment and ensured facility policies were observed

Coached, organized and refereed various sports and activities

Education 1991 1996

B.S., Indiana University of Pennsylvania Indiana, PA

Degree in Health and Physical Education

Professional references provided upon request

*********@****.***

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