Customer Service High School
Resume:
GILBERT H AKOI
Phoenix, AZ 85051
*******.****@***.***
OBJECTIVE
Looking for a position as a collection rep/ customer service. Excellent
communicator with six plus years experience, working in a demanding call center
environment, Dedicated, result- driven, dependable, disciplined, team player,
detail oriented with motivation to maintain customer satisfaction.
JOB HISTORY/DUTIES
Receivable Rep 2/ Collection
AT&T
Bloomington, MN
Start Date: 5-16-05 End Date: 7-28-09
I was responsible for documenting all customer contacts and correspondences,
making outbound calls on delinquent accounts, negotiate and set up payment
arrangement, Research and resolved complex issues to bring account current. At
time, I toke inbound calls, verify accounts and updated customer information in
the system. I was required to comply with all federal, state and locals laws that
regulate the Collection industry. I provided assistance to other departments,
achieve department standards of productivity .
Collection Rep / customer service
Risk Management Alternative
Mendota Height,MN
Start Date: 1/4/2004 End Date: 1/30/2005
Collection Representative / customer service
Mendota Height
1/4/2004 to 1/30/2005
Duties include : make outbound calls on past due accounts, provide appropriate
and accurate information, make pay arrangement to get past due accounts current,
take incoming calls, research accounts if there are dispute and fine resolution.
Follow all regulation as it relates to the collection industry.
Medical Assembly/ order picker/ production worker
Prostaff / Excel Staffing / Dorothy staffing
Plymouth,Mn
Months of Experience: 65
Follow written procedures and inspection processes, work with microscope to
assembly catheters or guide wires using small tools, Assist in tracking scrap and
rejected materials, and Perform other task as assigned. Working with small tools,
building exercise equipment, making sure all parts are assembly correctly and in
good working condition, responsible for pulling, checking and packing orders with
productivity, quality and accuracy for all outbound shipments.
Do other jobs as assign my supervisor.
EDUCATION
DEGREE: High School Diploma
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