Customer Service Data Entry

Timothy Stapleton Contact

*** * ******** **. *** 239, Tempe, AZ 85283

Tel : 480-***-****

E-mail: ********@*****.***

Objective

To further my development skills and experience while improving education

opportunities for students.

Key Skills

I am proficient in a large array of technologies and communication techniques,

including:

Professional Skills

Interpersonal Communication, Deadline Driven, Assimilating and organizing

information, Last Assessed at 87 WPM, Quick Study, Multitasking, Dedicated, Strong

Work Ethic.

General Tech

Light Linux/Mac experience, PHP 5.3, Codeigniter(2.0), MySQL, PHPMyAdmin, MySQL

Buddy, Light Network Admin experience, Web Design, Light AJAX and jQuery

experience

Related Experience & Achievements

Club President, Medieval Arts Club,

University of Advancing Technology, Tempe, AZ

2008-2009

Created club structure and rules.

Planned activities and trips.

Created a budget and fundraising program.

Trained members in various tasks both verbally and visually, one on one and in

groups of up to twenty.

CLP Team Leader for Fall 2008 term.

University of Advancing Technology, Tempe, AZ

2008

Led new students through orientation activities.

Answered questions about the school and resident life.

Helped new students to move in and get settled while making them feel welcome

members of the community.

Education

2011 to Present

Associates of Applied Science (A.A.S.) (Currently Pursuing) Web Server

Administration

Mesa Community College, Mesa, Arizona

2006 to 2008

University of Advancing Technology, Tempe, Arizona

Past Work Experience

Arizona Republic, Phoenix, Az (Current)

Customer Service, Cancelations, Account Specialist

Assisted customers with product setup and selection.

Assisted Other agents with data entry systems, troubleshooting and customer

service procedure/policy queries.

Provided floor support.

Familiar with computer systems, data entry and troubleshooting.

Comfortable working within corporate structure and policies.

Volt Technical Services, Tempe, Az

Nov 10 - Dec 10

ADSL Tech Support and Customer Service

Assisted customers with product setup and selection.

Walked customers through troubleshooting steps, utilizing out of the box thinking

to solve problems quickly and efficiently.

Familiar with computer systems, data entry and troubleshooting.

Comfortable working within corporate structure and policies.

Stream Global Services, Phoenix, AZ

Nov 09 - Nov 10

Smartphone Tech Support and Postpaid CS positions

Assisted customers in product selection.

Familiar with computer systems, data entry and troubleshooting

Familiarized in sale methods such as up-selling with a focus on customer

satisfaction.

Comfortable working within a corporate structure and policies.

Contact this candidate