Customer Service Assistant

Location:

Posted:

June 16, 2011

Tilahun Beyene

Burien, WA **166

*********@******.***.***

Www.tilahunbeyene.com

SKILLS:

• Entry level programming skills

• 5 + Years experience working in an IT setting providing essential support services

• Effective team player with an ability to communicate easily with diverse populations

• Proven record of providing excellent customer service and solving customer issues easily

COMPUTER KNOWLEDGE:

Operating Systems-Win7 WinVista WinXP Win2000 Linux * Languages- Visual Basic, Java and C++ *

Scripting – PHP, JavaScript, and Html * Business Software- Office Project, Microsoft office application *

Databases- Access, SQL Express

EXPERIENCE:

Computer Lab Assistant/Helpdesk

South Seattle Community College Seattle, WA September 2004-Present

• Oversee the daily performance of computer systems and served as a mentor in the computer lab to

students on an individual basis, working with about 50 students daily

• Assisted IT Services with upgrading and installing computers in the lab

• Provide students with account login support which requires accessing a large database and maintaining

and updating student including communication transactions, problems and remedial actions taken, and

installation activities

• Documented technical information of IT Services and communicated with the IT team in order to solve

special tasks

• Answer user inquiries regarding computer software and hardware operation to resolve problems

Office Assistant

Virginia Mason Medical Center Seattle, WA June 2000-December 2002

• Responsible for scheduling patients in a patient care software system

• Provided, collected, and maintained confidential information to and from the patient

• Provided report to doctors including patient vitals, and relevant information

EDUCATION:

Eastern Washington University, Cheney, WA June, 2011

Bachelors of Science in Technology

Seattle Central Community College, Seattle, WA June, 2006

Associates of Applied Science in Computer Programming

Seattle Central Community College, Seattle, WA June, 2006

Certificate - Information Technology in Database Administration