Project Software
Resume:
Andrew P Roughgarden
Waldwick, New Jersey 07463
E-Mail: *************@*********.***
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TECHNICAL SUMMARY
. Windows 2000, 2003, 2008 Advanced Server & Active Directory
. Windows 7, Windows XP, Windows NT 2000/ 3.5-4.0, Windows
3.1/95/98, DOS
. Apple OS System 7.6 - X
. MS Exchange & Outlook, Lotus Notes
. Supervisory Skills, Project Management, Solution Research /
Deployment, Excellent communication skills, excellent
interpersonal skills.
. Arcserve, Retrospect, Backup EXEC, DLT and DAT Libraries
. Compaq, IBM, HP, Dell & Apple Servers
. Visio, CA Unicenter, MS Project
. DHCP, DNS, WINS
. Hubs, Routers, Switches, Bridges, Modems
. Remote Connectivity (VPN, RDC, Shiva)
. Novell, Linux, & Unix
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EXPERIENCE
1/25/2010 - 4/15/2011
MHK Consultants, inc - July 2010 - 4/15/2011
Computer and Financial Associates - January 2010 - June 30, 2010
. Responsible for all customer issues related to software,
hardware and connectivity.
. Install, configure, troubleshoot all issues related to
Windows server & deskside environments,
. Windows 2008, 2003 & 2000 Advanced Server & Active
Directory, Exchange
. Sonicwall. Watchguard, Fortigate firewalls and routers
. Windows 7, Vista, XP, 2000, NT, 98, & 95
. Apple Macintosh OS system 7.6 - X
. VPN, RDC, and remote connectivity
11/2009 - 12/31/2009 Cravath, Swaine, & Moore LLC
. Special project for end of lease imaging of new laptops
. Preparation of old laptops for return on lease.
. Imaged laptops with corporate Windows XP image, setup,
and configure for each user
12/2007 - 07/2009 Symphony Space
. Rack, stack, install and configure Windows 2003 Advanced
servers, Exchange
. Upgrade of Active Directory network
. Build and configure Windows system update server (SUS).
Installation
. Build Windows XP desktop image for rapid deployment of
new desktops
. Configuration and deployment of Windows XP desktop units
for upgrade and restack of business environment.
. Apple Macintosh OS system 7.6 - X
07/2008 - 04/2009 New York Youth Symphony
. All issues related to software, hardware, connectivity
and back up of server and deskside class machines
. Upgraded memory, storage capacity, software, and
hardware on desktop environment to increase speed and
productivity.
. Installed and configured network printers including
networked copier.
. Upgraded Windows 2003 Small Business Server capacity and
required maintenance
. Windows XP & Apple Macintosh desktop workstations
05/2000 - 9/2006 IBM Global Services
Senior Systems Administrator
08/2004 - 09/2006 Mount Sinai & NYU Medical Centers
Installation, rack & stack, deploy, patch, troubleshoot
within a medical environment with minimal or no downtime.
Work with entire hospital team including project managers,
hospital technologies staff, as well as project and
application managers for the hospitals. Supported Windows
server environment, Windows 2003 & 2000 Advanced Server &
Active Directory, server clustering
04/2004 - 08/2004 Reuters
Responsible for all issues related to software, hardware,
connectivity and back up of server and deskside class
machines utilizing Windows (98, NT, 2000, & XP). Create
solutions for mass rollout and inventory of new equipment
and disposal of old equipment.
05/2003 - 04/2004 S1/Valley National Bank Contract
Team lead responsible for deployment and upgrade of
Microsoft Windows 95 desktop environment to Microsoft
Windows XP in remote bank branches across the New
Jersey/New York metropolitan area. Maintained business
ready environment with minimal downtime to end user
community and customers.
In addition, upgraded online banking software to new Zeus
software from S1. Worked with S1 and Valley National Bank
to troubleshoot and refine new Zeus software in a beta test
environment, including needed security batches, registry
fixes and network communications set-up. Developed and
maintained install scripts, problem logs expense and time
tracking as required.
05/2002 - 05/2003 IBM Global Services at American Express
05/2000 - 05/2002 American Express Employee
Responsible for all issues related to software, hardware and connectivity.
Project lead - working with General Counsels Office, Security, Human
Resources, Creative Media, Work at Home Group, and special issues.
Maintain all Service Level Agreements as specified by American Express for
proper workflow of the team. Install, configure, troubleshoot and train
junior technicians on all issues related to server, deskside, Microsoft
Windows products (95, 98, NT, 2000, XP) and Apple Macintosh (systems 7.6 -
X).
Maintained back-up solution utilizing standard grandfather, father, son
architecture on DLT tape libraries. Maintained a team environment.
Implemented and lead deskside teams in rebuilding of American Express
Global Headquarters following September 11, 2001. Converted from a Novell
Netware 4.11 environment to a Windows 2000 active directory environment
redesigning install processes for applications in new network model.
05/1998-05/2000 Entex Information Systems,
Network Engineer
Responsible for all issues related to software, hardware,
connectivity and back up of server and deskside class
machines utilizing both Windows (98 and NT) and Apple
Macintosh (System 7.6 - X). Maintained back-up solution
utilizing standard grandfather, father, son architecture on
HP Sure Store tape libraries. Maintained a team
environment.
Worked with team converting from Lotus CC:mail to Microsoft
Outlook/Exchange email system. Deployed CA Unicenter's
asset management software (AMO) for better inventory
control.
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EDUCATIONAL BACKGROUND
08/1988 - 06/1992 Elizabethtown College, Elizabethtown, PA
B.S. Economics
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VOLUNTEER EXPERIENCE
Communications committee Westside Presbyterian Church -
Rebuilding
Technologies Committee West Side Presbyterian Church
-Rebuilding
Rebuilding taskforce Westside Presbyterian Church
Web group Westside Presbyterian Church - Westsidepres.org
Hillside Players - design committee
Montage Theater Group - Light, Set and Sound design
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