Customer Service Representative

Betty Zimmerman

**** ************ ***. # ***

District Heights, MD 20747

Hm# 301-***-****

Cell# 202-***-****

**********.*@****.***

OBJECTIVE: Customer Service Representative

SUMMARY: Over 20 years of Representative -

experience coupled with public contact. A Team player seeking a position

where my skills will be best utilized.

EMPLOYMENT

12/08 to Present Administrative Assistant Adecco Staffing,

(Washington/Maryland)

. Greet Customer/Students on daily basics w/assigned badges.

. Answer phones and direct calls to appropriate person

. Schedule conference rooms for meetings daily (Outlook)

. Order food and drinks using Peapod. for kitchen

. Assist Students and Sales Staff with office procedures

. Handle incoming and outgoing mail using Fedx.,UPS & US Mail

. Assisting sales with confirmation of students attendance

. Data entry using Onyx data base systems.

. Setting up security badges for employee and students daily

. Coordinate travel arrangements for out of town students.

12/07 to 07/08 Clerk Typist III/Customer Service Rep.

OfficeTeam/Kimco Temp Services, Long Beach, CA

. Enters daily time records and corrects error messages.

. Routine filing of personnel matters.

. Answers employee general routine questions.

. Assisting Customer with problems referring to lost animal

. Taking in payments for animal license

. Preparation of monthly reports and a comprehensive annual report

. Various assignment with this staffing service

. Handled cash for payment of Licenses

Pg# 2

Betty Zimmerman

11/06 to 05/07 Customer Service Kimco Staffing, Long Beach, CA

. Handled outbound and incoming calls and sending out letters

requesting payments for co-payments.

. Calling patients with co-payments over $2500 dollars 3 times and

calling patients with co-payments under $2500 dollars once.

. Sending collection letters requesting payments.

. Setting up payment plans in the computer using (Affinity and

ChartMaxx) computer systems.

10/03 to 7/06 Customer Service Representative WaveBroadband

Cerritos, CA

. Handled all incoming calls to the call center regarding Pay Per View

requests, as well as all billing and service problems.

. Assisted with cash, checks and credit card payments for front

counter and balanced at the end of the day.

. Produced daily statistical and financial reports in Excel to provide

management with up to date information on Pay Per View sales with

breakdowns of events and movies, credit card receipts, and the

number of credits issued to customers.

. Recognized for ability to work effectively with the angriest

customers to quickly resolve their issues.

. Valued by management for always producing accurate and on time

reports and quickly producing custom reports when requested.

. Played a key role in making the Knology to WaveBroadband transition

merger.

. Dispatch technicians for system turn-off or turn-on.

. Worked front counter taking payments entering systems, cash, credit

cards & check.

7/00 to 10/03 Adecco - Temporary assignments for Honda of America,

Apria Healthcare, Kabota, AT&T Broadband

and others

EDUCATION:

. Word Processing/Accounting I, United College of Business

. Certificate - Public Communications, Prince George Community College

. Certificate - Office Assistant, Prince George Community College

SKILLS:

. Computers: Microsoft Office,

. Internet, and Lotus Notes

. AS 400

. 45-50 wpm

Contact this candidate