Customer Service Quality

Theresa Long 864-***-****

*** **** **, ******, ** 29642 **********@*****.***

Professional Profile

I am an enthusiastic professional. I have proven my leadership abilities in

various team environments. I can handle multiple tasks, at different

priority levels. My exceptional interpersonal skills have enabled me to

harmonize with my colleagues and customers and develop valuable

professional and personal friendships. Positive and keen to succeed, I pick

up skills quickly and am able apply them successfully. While dedicated to

ensuring a high level of customer service, my aptitude for building rapport

with a diverse range of people allows me to deal with compliance

discrepancies in a professional manner, while remaining courteous. I am

able to work well on my own initiative and can demonstrate the high levels

of motivation required to meet the tightest of deadlines.

Software: Microsoft Office, Lotus Have completed Control Plan

Notes, Minitab, PLM Team Center, Audits, as well as Supplier

Gagetrak, Visio, Outlook, Internet, Quality 8D's

Customer Portals, FMEAPro, SAP Work with technical/non-technical

Comfortable relating to management & staff about Quality

technical/non-technical management and System Metrics and Change

staff at all levels Management

Professional Accomplishments

Document Control

Control Quality, Environmental, External documents

Obsolete/dispose of revisions no longer applicable

Review documents for updates / Post new revisions

Review of Customer documents on applicable websites

Change Management

Update databases with current changes to prints, and documents

Notify applicable team members of changes

Work with different levels of engineers on completing changes to process.

Systems Coordinator

Plan and participate in both internal & external audit for the Quality &

Environmental Systems

Train hourly & salary associates to the Quality, Environmental, Layered

Process Audits & Change Management Systems

Work History

Systems Coordinator BorgWarner July '97 to Present

, Seneca,

SC

Trainer / Server Applebee's April '97 to July '97

,

Seneca SC

Quality Inspector Dynacast, October '94 to April '97

Seneca, SC

Education

Diploma Pickens June 1982

High

School,

Pickens,

SC

References

References are available upon request.

Contact this candidate