Customer Service Administrative Assistant
Resume:
Karrie Baltierra
Moreno Valley, CA 92557
abhapr@r.postjobfree.com
Summary of Qualifications:
Administrative Assistant/Customer Service Representative with over fifteen
years of experience. Exceptional problem resolution in a professional
manner. Excellent communication skills, always having a smile through the
phone. Highly motivated and independent worker. Maintain high level of
confidentiality. Compile reports and spreadsheets for Accounts Payable &
Accounts Receivable department. Work well under pressure to meet deadlines
with the ability to multi task in a fast-paced environment. Typing 50 wpm,
alpha/numeric data entry, 10 key by touch, MS Office, Excel, Word, Windows,
Access, Power Point, AS400, Bistrack, dispatching, various phone systems.
08/2008-Present Administrative Assistant
San Bernardino Valley
Municipal Water District
Assist in administrative duties for 17
employees, maintain calendar, setup for
Board meetings, compile board packet and
distribute via overnight courier,
upload meeting agendas to website, maintain
electronic filing system using
Laserfiche, assist accounts payable department,
process payments, compile
daily bank deposit, type and proofread
correspondence, stock and order
office supplies, process and distribute daily
mail, interface with public and
Board of Directors, receive, sort and distribute
incoming mail, copy and
combine material, answer phones, filing.
12/2005-2/2008 Administrative Assistant
Bear Forest Products
Riverside, CA
Process sales orders to completion for Inside
Sales team, customer
service for all suppliers, maintain vendor
movement inventory by
ordering, receiving and updating stock
balances, interface with vendors,
invoicing, type and proofread daily
correspondence, compile weekly reports
for inbound and outbound freight, process and
input receivers of inbound
lumber, very fast paced environment., team
player, AS400 and Bistrack
systems.
8/2000-12/2005 Customer Service Representative/Inside Sales
Star Pipe Prod.
Riverside, CA
Customer Service for pipe fitting distribution
center's Northwestern
Territory, maintain calendar, schedule travel
arrangements, Inside Sales with
an emphasis on up-selling of product, first
line of contact for customer
inquiries via phone, fax, and EDI. Monitor
order by initiating tracers with
carriers, authorize returns and credits,
identify and resolve problems with
shipments through research, diffuse customer
complaints in a professional
manner, handled high volume of continuous phone
calls.
2/1992-6/2000 Records and Support Assistant
County Of Riverside
Riverside, CA
Maintained Welfare department files, data
input, maintain large database
of confidential files, compile daily reports
for district offices, high level of
confidentiality, processed requests from
Fraud Investigators and
Eligibility Technicians, track and monitor
incoming and outgoing case
files, interface with public, back up
receptionist, lead support person to fifteen
people.
Education Bachelor of Science
Cal State San Bernardino
Kinesiology
March 2003
References available upon request.
Contact this candidate