Customer Service Manager
Resume:
John Consalvo
Romeoville, IL *0446
*********@*****.***
PROFESSIONAL SUMMARY
Customer Service Representative (BSBA) with over four (4) years experience
in customer support and ten (10) years in business operations.
Responsibilities encompass customer service, expediting orders, inventory
control, purchasing, shipping and receiving.
Software Experience:
. Microsoft Word, Excel, & Access . Filemaker Pro .
EDI Software
. Fed Ex On- Line World Ship . UPS On-Line Shipping
Manager . ?acola
Experience:
Wellness Inc. -Aurora, IL 9/03 to
2/2011
Supply Coordinator
. Team lead for 3 permanent full time and 4 part-time employees in
health screening company
. Generated documentation used in pulling health screening supplies
. Purchased and maintained inventory of health screening supplies
. Assured the efficiency and accuracy of department in supplying
screening materials
. "ssisted supervisor in shipping/receiving department with
responsibility for product traffic
. Trained new employees in pulling and shipping supplies
. Helped cut costs by suggesting using one type of glove instead of
both latex and non-latex
E/M Coating Solutions -Lombard, IL
11/98 to 1/2003
Customer Service Advocate
. Handled over 100 customer calls weekly concerning status of
product in process and responded to technical inquiries regarding
application of lubricants to automotive parts
. Managed shipping processes and operations with responsibility
for 1 direct report
. Interfaced with operations manager, production, and Q.C.
personnel to expedite orders
. Processed and reviewed repeat and custom order documentation
. Purchased safety supplies used in production
. Trained new shipping clerks
. Improved customer approval rating by 12% in first year
Education:
DeVry Institute of Technology -Addison, IL
Cumulative GPA: 3.62/4.0 -Dean's list
Degree received: Bachelor of Science in Business Administration with
an influence in Operations
. Areas of study: MRP, JIT, Master Planning, Production Activity
Control, and Logistics
. Senior Project : Worked on a team of four students to change the
floor plan of a shop floor in order to improve the flow of
production
Joliet Junior College -Joliet, IL
Cumulative GPA: 3.10/4.0
Degree received: Associates in the Arts with an influence in Business
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