Customer Service Administrative Assistant

CLIVE GRANT

*** ******* ** ** . **********, DC. *0011

PHONE 202-***-****

E-MAIL: *******@*****.***

HIGHLIGHTS OF QUALIFICATIONS

As a diligent employee I am accustomed to combining technical knowledge

with functional experience, interpersonal skills, and teamwork to

successfully integrate technologies and achieve business objectives. A

results-oriented professional seeking to utilize my comprehensive skill set

in the administrative field. Sets well-defined and realistic professional

and personal goals; monitors progress and is motivated to achieve. Manages

time well and deals with stress effectively, and with ease. Recognized for

adapting quickly to change and specializing in a result-driven atmosphere.

Core competencies include:

Integrity & Honesty Conscientiousness

Stress Tolerance Attention to Detail

Flexibility Team Work and Leadership

Reasoning Interpersonal Skills

Writing Customer Service

Problem Solving Manages and Organizes Information

Listening Decision Making

Critical Thinking Communication

Creativity Team Player

PROFESSIONAL EXPERIENCE

Robert Half Legal Corporation (November 2010 - February 2011)

Houston, TX

Job Title: Receptionist/ Medical Malpractice Firm Paralegal (Temporary)

Order client medical records from hospitals and pharmacies

Research medical malpractice information as well as uses of prescribed

drugs for clients

Restock copier, printer, fax machine, order office supplies, and clean

kitchen

Verify accuracy of data and compiled spreadsheets for data analysis

Contact clients to obtain sensitive information regarding their case to use

as evidence

Receive incoming calls, mail, and clients

Contact organizations for verification of information

Assist with general office tasks

Filenes Basement (Summer 2010)

Washington, DC

Job Title: Sales Associate

Assist customers with decisions by providing detail about merchandise, as

well as styling input

Perform general tasks as assigned including folding, restocking and

organizing merchandise

Washington D.C Superior Courts (May 2009 - March 2010)

Washington, DC

Job Title: Deputy Clerk GS-6

Perform routine clerical tasks required in the collection, control, review,

data keying, processing, and reporting of personnel and payroll data, and

the administrative tasks supporting these functions

Manage and prepare confidential case documents electronically

Explain procedures and court documentation to litigants and the general

public

Prepare and issue orders of the court; including probation orders and

release/sentencing documentation

United Association of Plumbers and Steamfitters (Summer 2008)

Annapolis, MD

Job Title: Administrative Assistant (Summer Internship)

Greet and receive guests, clients, and mail-persons into the office

Manage multiple phone lines and provide quality customer service

Extensive data entry of union members information into system databases

Simultaneously complete multiple deadline-based projects

Department of Treasury (Summer 2007)

Washington, DC

Job Title: Administrative Assistant (Summer Internship)

Responsible for independently organizing and filing official documents

Verified accuracy of data and compiled spreadsheets for data analysis

Organized electronic and hard copy client correspondence

Wolpoff & Abramson Law Offices (May 2003 - January 2007)

Rockville, MD

Job Title: Executive Clerical Support/ Mail Clerk

Perform clerical operations such as preparing enumerator assignments,

preparing crew leader assignment control records, data keying, and

preparing training materials

Maintain a level of confidentiality pertaining to a variety of daily tasks

including handling legal documents and personnel information

Provide quality service to supervisors and managers, newly hired employees

EDUCATION

VIRGINIA COMMONWEALTH UNIVERSITY

Richmond, VA

Business Administration Major

2006-2008

BENJAMIN BANNEKER ACADEMIC HIGH SCHOOL

Washington, DC

HS Diploma

2003-2006

TECHNICAL SKILLS

10 Key Adobe 40 Line HTML

ACT! Core Logic Switchboard Illustrator

Courtview Microsoft Data Entry Macintosh

Internet Outlook 10K KPH Photoshop

Explorer Microsoft Word Microsoft Excel

Microsoft Safari/ Firefox Types 55 WPM

PowerPoint Econometrix

Windows

PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST

Contact this candidate