Manager Customer Service

Deborah L. Reardon

**** ******* ***** **. ****: 615-***-****

Springhill,Tennessee 37174 E-mail: dlr37174 @aol.com

Controller / Assistant Controller / Office Manager

A meticulous and results-oriented Automotive Management Professional with

demonstrated finance, insurance, and general business management experience

in both new and used automotive environments. A history of significant

profit, volume and customer satisfaction achievements, which illustrate the

ability to combine cost control, revenue growth and process improvements

through effective staff training and motivation. Creates an environment of

mutual trust and respect and demands the highest ethical standards from

staff and management. Maintains customer service integrity with the

ultimate goals of earning customers for life.

Financial Analysis and Reporting ( Accounting ( Staff Development

( Streamlining Operations ( Customer Satisfaction

( Builds a Team Environment ( Organized and Reliable

QUALIFICATIONS SUMMARY

> Establishes departmental goals with owners, which are based on exceeding

the expectations of customers through continuously improving products and

services.

> Successful in hiring, motivating and retaining quality personnel by

creating a positive work environment. Organizes daily schedules and plans

workload. Cross trains staffs to fill in for absent employees.

> Seasoned accounting professional with extensive experience in financial

statements, taxation, and auditing procedures.

> Ability to evaluate financial conditions and implement expense savings.

Reduces total expenses by correcting cash-flow problems.

> Performs annual budgeting, including capital requirements, and implement

weekly forecasting and reporting.

CAREER HISTORY

ALEXANDER AUTOMOTIVE GROUP,Franklin,TEnnessee

2003-2011

CONTROLLER-ALEXANDER AUTO MALL (2009-2011)

Controller-Alexander ford mercury inc (2004-2009)

CONTROLLER-alexander toyota llc. (2003-2004)

originally hired for the Toyota Dealership. After 7 months of

cleaning up the books and organizing the accounting office,I was

transferred to the corporate store to better utilize my skills.

rivergate corporation, Atlanta, Georgia 1991 - 2002

Finance Manager ( Sandy Springs Toyota (2002 - 2002)

Finance Manager ( Frank Jackson Lincoln Mercury (2001 - 2002)

Secretary / Treasurer / Controller ( Frank Jackson Lincoln Mercury (1991

- 2001)

Oversaw the management of all financial statements, daily documenting

sheets, monitoring cash in bank, auditing warranty claims, reviewing

expense reports, and tax reporting. Hired, trained, and supervised the

accounting and support employees.

As Secretary / Treasurer / Controller:

. Uncovered theft ring in body shop. Re-staffed the entire body shop

without loosing business and maintaining company integrity.

. Identified salesperson that stole bonus checks, which belonged to

other sales people.

. Uncovered unauthorized personal long distance calls totaling over $500

by employee.

. Purchased a less expensive and more efficient new phone system to

better track calls.

. Consistently ranked in Ford Motor Company's Business Manager Honor

Roll every year.

VISTA BMW AND VOLKSWAGON, Pompano Beach, Florida 1987 - 1990

Finance Manager

Collaborated with lending institutions to obtain financing for customers.

Sold extended warranties, insurance, and aftermarket products.

. Improved approval rate by 10%.

. Implemented an improved process that alleviated the sales people from

closing deals, thus improving productivity and profitability.

EDUCATION

B.S., Miami Dade South, Miami, Florida ( Major: Accounting

Career Related Courses and Seminars Include:

GADA Seminars ( Lorman Educational Courses ( Tax Seminars

ADP And reynolds & reynolds Hardware and Software Training

Ford Motor Company - Next Generation XL Conference

*Computer Literate with proficiencies in ADP,R&R, Excel,Peachtree and

various Internet applications

*Certified Notary Public

Contact this candidate