Customer Service Sales
Resume:
Luveina Matthews
Lancaster, Ca *****
Phone: 661-***-****
***********@*****.***
Experience:
State of California (DPR), Lancaster, Ca
December 2010 to March 2011
Receptionist
. Provided customer solutions by providing service and/or fulfillment
requests by answering calls, or
emails in a contact center environment
. Information assistant to the general public face to face
. Routed, maintained and tracked outstanding service requests and
provided thorough follow up
. Accounting
. Sales & Shipment intake
. Maintained balanced cash register
Arrow Appliance, Lancaster, Ca
February 2008 to February 2009
Parts Manager
. Used communication skills to understand customer issues & assess their
needs
. Suggested/promoted alternative products, services, or specials
. Finalized new contracts with customers and companies
. Successfully retained and maintained records regarding root causes for
any consistent problem areas in appliance repairs using a computerized
system
. Responsible for placing parts orders with various companies via phone
. Extensive customer contact for resolution of warranty inquiries & billing
issues
. Extensive contact with delinquent & high-risk customers in order to
negotiate payment arrangements & secure payments to restore
customers back to an exceptional account status
. Dispatched additional calls to technicians
. Bank depositary
Department of Children & Family Services, Palmdale, Ca
June 2005 to May 2008
General Office Secretary
. Assisted Coordinator in processing documents for program assistance
in housing, food, and supplies
. Supervised youth in reception room
Lake Elizabeth Golf & Ranch Club Lancaster, Ca
March 2007 to May 2007
Call Center/Customer Service Rep
. Provided customer solutions by providing service, sales and/or
fulfillment requests by answering calls, or
emails in a contact center environment
. Performed routine account-related transactions
. Routed, maintained and tracked outstanding service requests and
provided thorough follow up
. Accountable for the successful resolution of all customer requests
through personal desk line
The Children's Center of Antelope Valley, Palmdale, CA
January 2005 to March 2005
General Office Assistant
. Maintained busy phone lines
. Created and organized files
. Supervised children in reception room
. Gained valuable experience utilizing general office equipment,
including but not limited to: fax machine, photocopier, word
processors, etc.
. Gained knowledge of general office systems, including but not limited
to: MS Word, MS PowerPoint, QuickBooks, MS Excel, etc.
. Types 50wpm with 10-key proficiency by touch
Education:
Antelope Valley College, Lancaster, Ca
August 2006 to Present
Pursuing Associates Degree in Music
Antelope Valley Adult School, Lancaster, Ca
June 2004 to Present
Pursuing High School Diploma
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