Customer Service Software
Resume:
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Eden Prairie, MN 55347 (952) 393-
*********@*****.***
PROFESSIONAL PROFILE
Information Technology professional with demonstrated ability to use highly
developed system analysis, design, application development and system
support skills to provide efficient solutions to user requirements. Strong
analytical skills. The ability to quickly learn, and effectively apply new
technical skills.
TECHNICAL SKILLS
. QP7 CMS
. MS Visual Studio 2008
. Umbraco CMS
. Web Publishing
. HTML/DHTML
. JavaScript
. VB.NET
. ASP.NET
. XML
. MS SQL Server
. Microsoft Office Suite 2007
. MS Access
. Adobe Acrobat
. MS Outlook
. Visio
. DB2
. Windows 7
. Windows XP
. Windows NT
. Lotus Notes
. EDI Mapping
. COBOL/CICS
. JCL
. MVS/ESA
. Extra
. TSO
. FILE-AID
. File Master
. Platinum
. SPUFI
. CA7
. Tivoli
PROFESSIONAL EXPERIENCE
CITY OF EDEN PRAIRIE - Eden Prairie, MN 2007 - Present
Web Developer
Developing of internal and Intranet projects; troubleshooting and analyzing
issues that arise during the lifecycle of a project and escalate as
appropriate. Maintain applications compliant with application frameworks
and standards.
. Developing, testing and implementing web pages for public
www.cityofeagan.com and www.edenprairie.org using ASP.NET and
QP7.Framework
. Responsible for upgrade and continual maintenance of internal cities
Intranet websites for cities Egan and Eden Prairie, Minnesota
. Responsible and conduct meetings and evaluation with clients; providing
support for customers.
THE INTERNATIONAL SCHOOL OF MINNESOTA - Eden Prairie, MN 2004 - 2006
Computer Science Teacher/IT Support
. Teach courses in computer science for Upper School students. Specialize
in Microsoft Office Suite, HTML, JavaScript, and Visual Basic.
. Provide technical assistance, support, and advice to students, teachers,
and staff with using the equipment and software applications in the
computer lab.
. Perform scheduled maintenance for installed hardware and software for the
upper school computer lab, install new software and upgrade existing
software.
. Troubleshoot and, if possible, resolve lab printing and hardware
problems.
SUPERVALU INC - Minneapolis, MN 1998 - 2004
System Programmer Analyst
Analyzed existing applications and systems, and integrated the definition,
development, implementation and maintenance of efficient computer-related
systems and programs as assigned, in order to support company's business
information-processing requirements.
. Involved first level of Data Exchange/Electronic Commerce IT Application
System support (Price changes, Promotions, Invoicing, Purchase Order,
Reports) for more than 1.400 stores, including more than 800 licensed
locations, across 39 states.
. Provided 24x7 on-call support to immediately address retailers' needs.
Partnered with internal users to promptly resolve data transmission speed
and accuracy issues.
. Upgraded Data Flow System for more than 100 retailers. Assessed customer
data exchange needs and modified system accordingly. Developed and
implemented SV Harbor Data Transfer procedure providing retailers with
web-based pricing, ordering, tracking, and customer service applications.
. Served as key member of team providing retailers with user-friendly
common coding systems for over 1,250,000 sku's. Ensured common code
compatibility of data exchange support system by determining programs and
JCL's to modify, then analyzed, developing and executing unit and system
testing.
. Received Common Code Award from Chairman of the Board Chief Executive
Officer
. Created, tested and implemented the new layout for price change to
simplify a process creating data for Data Exchange Customers. Researched
and documented how old and new layout files match. Rolled out the new
layout in production for all users.
. Managed data conversion for ESS to UNIX Harbinger Translator Migration
Project.
. Received Letter of Appreciation from Board of Directors for Contribution
to Y2K Project
NORTH CENTRAL LIFE INSURANCE COMPANY - St. Paul, MN 1997 - 1998
Programmer Analyst
. Debugged, modified and tested existing applications software to improve
product performance and processing time.
. Troubleshot system failures and assisted users in resolving systems
related issues.
. Researched and analyzed software problems and designed and implemented
code fixes.
. Involved in development, testing, and training of new software programs
. Converted more than 20 RPG programs to COBOL II, documenting changes and
setting up JCL to execute programs.
. Provided application maintenance.
. Designed and developed an archive application for processing and matching
invoices to purchase orders using MS Access.
EDUCATION
Bachelor of Science (BS), Mathematics, State Pedagogical Institute,
Mogilev, Belarus, USSR
Mini Master of Software Design and Development, University of St. Thomas,
St. Paul, MN
Graduate Programs in Software Engineering, IT and IS
Diploma Computer Programmer (COBOL), Hennepin Technical College, Eden
Prairie, MN
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