Customer Service Security
Resume:
Wysta Elliott
**** **** ***. * * Richfield, MN, *5423 * 903-***-**** * *****.*******@*****.***
Professional Summary
Recent Texas State Technical College graduate looking for an entry level position. Offering a strong
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academic background in Network Administration, combined with intensive hands-on training with
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operating systems installation, implementation, troubleshooting, and computer systems maintenance.
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Possessing an employment history of longevity and management capabilities, along with a strong
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work ethic and eagerness to succeed.
Core Competences
Operating Systems Training/ Leadership Skills Electronic Circuitry
Computer Maintenance Communication Skills Troubleshooting
Customer Service Administration Skills Installation
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Technology Summary
Certifications: CompTIA Network+, CompTIA A+ Certified
Systems: Windows 9X/XP/Vista/Server 2008, Linux RHEL
Servers: Windows Server 2008: Created primary and secondary domain controllers as DHCP
and DNS servers with and without Active Directory. Created and managed users and
groups, user rights assignments/ permissions, and security policies with Active
Directory.
Linux: Installed and configured Apache, Bind, and Samba, along with multiple
networking and security protocols at intermediate level.
Infrastructure:
Familiar with LAN/WAN technologies; routing, routed, and security protocols.
Software:
MS Office Suite, MS Visio, Oracle Database.
Education
Texas State Technical College – Marshall, TX
AAS in Computer Systems Networking Administration
AAS in Computer Systems Desktop Support
• Graduated with Regent’s Board of Honors
New Hampshire Community College – Berlin, NH
Completed two semesters of Electronics Technology studies
Experience
Lowes March, 2011- June, 2011
A retail home improvement store.
Cashier
Wysta Elliott 2
Operated cash register terminal with Linux operating system and Genesis II software. Answered customer
questions as they arose. Money handling to enable drawer to be balanced at end of shift.
• Exceeded customer service levels of store
Loomis US Armored – Chesapeake, VA 2003-2008
A global security company that provides secure cash transport, cash processing, and ATM services.
Driver/ Guard; Lead Opening Tech; Field Training Officer; Weekend Duty Officer
Replenished and balanced ATM’s, delivered currency to customers, maintained ATM supply inventory,
Dispatcher and cash processing clerk on a regular basis. Opened branch according to security protocols,
oversaw 15 route departures to ensure availability for time critical stops, adjusted route inventories when
necessary. Trained new techs in security protocols, ATM balancing procedures, and filling out paperwork
correctly. Trained new opening crew members. Performed mandatory ATM audits and route crew
surveillance’s. As Weekend Duty Officer, opened and closed branch, supervised operations, and balanced
vault record against incoming inventory.
• Requested to not be assigned a specific route in order to learn all routes, and all branch contracted
ATM functions.
• Received Smith System driver training certificate
• Licensed to carry a non-concealed firearm in the state of Virginia
• Passed polygraph and criminal background check
• Created database to simplify ATM site and model location
• Promoted to lead opening tech after 8 months
• Promoted to Field Training Officer after 18 months
Channel One Electronics – Marshall, TX 1986-2003
A consumer electronics repair business.
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Electronics Technician
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Diagnosed and performed component-level repairs on consumer electronic appliances to include
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TV’s, VCR’s, and various types of audio equipment. Read schematics, wiring diagrams, and
mechanical breakdown diagrams. Used multiple types of test equipment, including oscilloscopes,
signal generators, and DVM’s.
• Promoted to VCR Department Manager after 12 months
• Solely responsible for VCR repairs
• Maintained parts inventory for efficiency, while keeping overhead down
• Developed expert soldering skills and mechanical alignment abilities
Available for Relocation & Travel
Contact this candidate