High School Manager

Richard M. Albanese

*** ****** **** **** 302-***-****

New Castle, DE 19720 ***********@***.***

Profile

Procurement/Contract Specialist professional with a proven success in vendor management, relationship management, and

auditing. I have a comprehensive background in developing RFP’s and selecting the best vendor for the contract. Each

component of my position made me a disciplined problem-solver with excellent analytical and negotiation skills with a

commitment to continuous improvement. This allowed me to become a dedicated relationship manager between the vendor and

the 600 staff members involved in the association. Experience will assist in managing a facility of all sizes.

Experience

Wilmington Trust, Wilmington, DE 2000 to 2011

Branch Services Unit Supervisor (2008 to 2011)

Sourced, selected and managed vendors that supply various goods and services for all branches. Ensure all components of the

contract were compliant. Supervised two staff and audit process.

• Initiated vendor selection process with bids, Requests for Proposal (RFP), analysis and selection. Achieved

annual savings of over $80,000.

• Negotiated and hired vendors that supply various goods and services including, snow removal, landscaping,

branch cleaning, window cleaning, document disposal and pest control.

• Managed relationships with vendors and over 600 staff members with quality audits and kept the approval

rating exceptional.

• Served as the subject matter expert (SME) in policy /procedures and compliance for all 52 locations.

• Audited 52 locations to ensure compliance requirements and procedures are being followed.

Branch Trainer Specialist (2004 to 2008)

Selected all new hire branch staff and trained as Tellers and CSR’s. Teller Trainer subject matter expert.

• Implemented training process for 100+ tellers annually, ensuring thorough training and a positive experience

for trainees. Achieved low turnover rate of 21%.

• Provided advanced training for experienced tellers, increasing career advancement opportunities.

• Researched, wrote and updated training manuals as needed.

Client Services Representative (2000 to 2004)

Helped diverse collection of clients calling in seeking assistance with variety of questions about their accounts. Investigate

problems, determined reasonable solutions and solved problems in a timely, friendly and professional manner.

• Developed a relationship with clients to receive client excellent awards.

• Helped staff members with solutions to client questions.

• Helped keep a quality service level which transferred into quality calls that gave the client a positive

experience.

P age 2 r **********@***.*** R ichard M. Albanese

Education Field, Various Locations 1994 to 2000

Worked as a Physical and Health Educator, at various schools in Delaware and Pennsylvania. Most recently served as

Interventionist at Middletown High School in the Appoquinimink School District.

• Built a relationship in all school districts to be called on a daily basis for substituting.

• Worked as long term substitute in Physical and Health Educator in Delaware and Pennsylvania.

• Used law enforcement background to become Interventionist at Middletown High School in the

Appoquinimink School District.

Clover Department Store, Wilmington, DE 1992 to 1997

As a Store Detective, provided low key, consistent security for busy retail store. Investigated reports of alleged fraudulent

people and filed warrants for their arrest. Audited merchandise and reported data to the main office.

• Provided proactive, low key security to ensure minimal product loss, while maintaining safe, secure shopping

environment. Identified, apprehended and ensured professional management of 20+ crimes monthly,

achieving successful arrest rate of 100%.

• Investigated reports of alleged fraudulent people and filed warrants for their arrest.

• Audited merchandise to keep shrinkage below 15% and reported data to the main office.

Attended University of Delaware (see Education below 1991 to 1994

Chesterfield County Police Department, Chesterfield, VA 1988 to 1989

As a Police Officer, protected the citizens of Chesterfield County Virginia by patrolling the area, investigating complaints, going

to court to testify against criminals and the related paperwork. Worked on cases that involved the Virginia State Police as well as

the FBI.

• Wrote traffic tickets in assigned beat to make it known that violations will not be tolerated. This kept traffic

violators to a minimum.

• Investigated complaints and make the necessary arrests to keep the public confident that victims will always

receive the help that is needed to make their lives safe and secure.

• Go to court to testify against criminals and the related paperwork with a positive conviction rate.

Education

Bachelor of Science, Physical and Health Education, University of Delaware, Newark, DE, 1994

Bachelor of Science, Criminal Justice, Shippensburg University, Shippensburg, PA, 1988

Associate of Applied Science, Police Science, Northern Virginia Community College, Annandale, VA, 1986

Professional Development

Completed numerous seminars and classes, for example:

• Adults as Learners, University of Delaware

P age 3 r **********@***.*** R ichard M. Albanese

• Facilitating Adult Learning in Organizations, University of Delaware

• Business Communications, Info Systems

• Fundamental of Lending, Info Systems

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