Customer Service Data

Cyril M. Raju

** ********** ***** ******, ** ****4 ( 845-***-**** ( ******@*****.***

Profile

? Focused and results driven with demonstrated backgrounds in computer

applications and financial procedures

? Adept in delivering excellent customer service and gaining

satisfaction

? Strong team player with recognized professionalism and a commitment to

excellence

? Excellent interpersonal skills; able to develop strategic relationships

with associates and customers

? Proven ability to provide critical support to accomplish organizational

goals and objectives

Educational Background

Pace University, Westchester, NY; 2007-2009; 3.4/4.0 GPA

Program in Finance, Bachelor of Business Administration; Dual Major In

Information Systems & Finance With a Minor in Economics

St. Thomas Aquinas College, Sparkill, NY; 2005-2006

Information Systems and Finance Courses

Computer Organization and Programming, Fundamentals of Programming,

Information Systems Concepts, Global Telecommunications, Database

Managements and Organization, Geographic Information Systems, Object

Oriented Programming, Decision Support Systems, Principles of Investments,

Fixed Instruments & Markets, Quantitative Analysis & Forecasting, Systems

and Network Security, Financial Accounting, Managerial Accounting.

Macroeconomics, Microeconomics, Business Law I, Business Law II

Educational Training

Application development through SQL server 2005 reporting services

Geographical User Interface Builder (GUI) electronic interaction

services

Unified Modeling Language (UML) for case, class and sequence diagrams

Hierarchical Database Model for records management

Human Computer Interface Design (HCI) tool for electronic messages

World Wide Web Hypertext Markup Language

Computer Telephony Integration (CTI)

Internet Protocol (IP) for data transfers and internetworking

Cascading Style Sheet (CSS) for presentation semantics

Website Creation using Java, HTML and SQL

Transmission Control Protocol (TCP) to solve internet connectivity

issues

Computer device upgrades for better user experience

Microsoft Excel applications and support for document creation

Maintaining secure software systems for enhanced computer experience

Defragmentation of computer systems

Conversion of media and office files for upload onto the server

Data port and band width mapping to address speed and upload issues

Research and analysis of market trends including NYSE and Dow Jones

Industrials

Allocating risk ratios for institutions within the economic spectrum

Conceptualizing the economic and operational impact of firms with test

case scenarios

Report and spreadsheet creation to better illustrate the purpose of a

scenario

Mathematical graphing to address variables including coefficients of

variation and determination

Specially formatting document portals to better present a websites

purpose

Relevant discussion points to better address processes within a computer

simulated network

Connections with site administrators for intranet, extranet and hosting

for SharePoint database fixes

Awards and Honors

Omicron Delta Epsilon (The International Economics Honor Society)

Selected to Dean's and President's List Nearly Every Semester

Centennial and Dean's List Scholarships

Who's Who Among American High School Students

North American Scholastic Achievement Award

Communication and Support

. Actively participated in discussions with key guest speakers and

introduced newly enrolled students into Pace University's school of arts

and sciences

. Participated in the computer research program at Pace, developing

advanced skill sets to support student activities within the computer

science field

. Handled many computer related inquiries as it relates to networks and

hardware

. Created reports to map database hierarchies and documented the various

support levels

. Completed a project on global positioning systems by interacting with the

vendor and performing analysis on the software

. Supported a lecture presentation on data networks by assisting the

professor

. Instructed fellow classmates within a discussion group about the

different hierarchical database structures and the role of unified

modeling language (UML)

. Administered SharePoint Solutions to PepsiCo's operations and support

team

. Analyzed, documented and transferred files within SharePoint

. Lead the migration effort for PepsiCo's document base

. Took an active role in discussing, mapping and executing the requirements

set by analysts

. Standardized sets of parameters needed to display graphics within a

content editor web part

. Recorded variables and service related values to set the standard for

file displays within SharePoint

. Responsible for introducing several easy to use uploading, data transfer

and data tagging solutions to fellow employees

. Organized several standards of commitment documents for the Vice

President of Manufacturing and Logistics

. Initiated analyst meetings to promote convenient and easy to use

solutions for employees and clients of PepsiCo

. Introduced a network of employees to join a social networking site within

the company's employee sign in area

. Created case layouts and picture diagrams for analysts and fellow

employees to understand organization structures

. Developed and established harmonious relationships with co workers,

senior management, and customers for development of business service

efficiency

. Instructed students in mathematics to develop a fundamental approach

to easily finish their assignments

Employment History

SharePoint Administrator: Pepsi Corporate Office; Purchase, NY

2010-2011

. Provided documentation and support for PepsiCo websites which supply

training material for employees to correctly administer and perform

within their functions

. Lead the migration effort for PepsiCo's internal to external

SharePoint data transfers

. Created and modified title, description and navigation controls for

custom lists

. Set filter and sort requirements to organize the contents of a

library or site page

. Created and managed multiple sites

. Maintained the site settings page to control member access requests

and assign different levels of membership

. Provided best practice tools to better define organizational roles

and hierarchies

. Tabulated and modified list values by using Microsoft Access and

SharePoint spreadsheets

. Administered the view and design settings for sites and databases

through data sheet, standard, spreadsheet and custom view sets

. Uploaded and tagged media and office files for presentation within

storage folders and site pages

. Administered Adobe flash to site home pages through the use of

content editor web parts

. Customized a web part to fit an image, video or document library

. Created form libraries through InfoPath 2007 and SharePoint's gallery

settings

. Updated contact details for many of PepsiCo's users

. Assigned permission levels for employees and clients of the company

. Designed site themes that matched the specific needs of site analysts

. Created and managed content through galleries, libraries, classrooms

and Wiki pages

. Designed and developed classrooms that stored lessons for future

presentation

. Performed major updates to site libraries (tagging and overwriting

content)

. Designed Wiki pages that documented curriculum (created information

layouts by using HTML editor and source codes to publish relevant

graphics

. Worked within an assignment collaboration tool to better define

progress and completion for SharePoint administrators

. Maintained appearance, layout and advanced settings within content

editor web parts

. Responsible for the creation and customization of column list

definitions, content types and site templates (allows users to edit

or view content within a standardized set of workflow solutions

. Submission and posting of task requests, information layouts and

streaming media to better address employee resources

. Expert knowledge in developing applications using object oriented

analysis and design (OOAD) and structured system analysis

. Extensive experience preparing and publishing Java, HTML and active

directory coding for computers and networks

. Experience mapping and correlation data values for UML, XML and XSLT

data structures

. Excellent knowledge of working within test diagrams and case studies

using development, release and implementation, support and post

implementation

. Worked within Transmission Control Protocol's to solve connectivity

issues

Research Assistant: Cirrus Research, LLC; Tarrytown, NY

2008-2009

. Supported strategists within the firm by creating presentations and

spreadsheets to identify and evaluate credit market trends and

actively took part in conferences

. Extracted and analyzed basis point spreads for capital, derivative,

money and risk markets

. Graphed changes in national and international housing

contracts

. Reviewed equity and interest levels for major loan service

providers

. Analyzed rating changes for mortgage providers and

investment banking companies

. Formed consensus reports on the Troubled Asset Relief Program (TARP)

using global trends, past deviations and historical index values

. Used expectations analysis to identify the possibilities of

future market shifts

. Reviewed quarterly financial indicators within the

government sector

. Researched and reviewed consumer spending habits through Bloomberg,

Thomson Reuters and Morningstar

. Lead an active role in conceptualizing demand and supply as it

relates to consumer sentiment

. Processed data into SAS business analytics software to form reports

on the public and private equity markets

Mathematics Tutor: Kumon North America, Inc.; Nanuet, NY

2003- 2004

. Evaluated, graded and mentored students between ages of seven

through eighteen for a mathematics and reading tutoring agency

. Taught students how to solve basic math formulas and complex equation

procedures

. Directed students to logically solve equations in mathematical

order

. Created sample equations for students to master the subject

thoroughly

. Provided insight and reasoning on the proper techniques to solve

equations

. Maintained view points for students to properly understand

mathematical procedures

. Maintained assignment mastery logs for student assessment purposes

Special Skills

Advanced knowledge in the applications and operations of Quick Books,

Apache, Quicken Premiere, SharePoint, Microsoft Word, PowerPoint, and

Excel modeling, as well as SQL, Java and Hyper Text Markup Language

(HTML) Proficient in the foreign language of Spanish and Hindi

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