Sales Technical Support

ANTOINE A. WORLD

**** ****** *, ***. **

Brooklyn, NY 11210

718-***-**** (H)

718-***-**** (M)

*********@*****.***

Summary of Qualifications:

Accomplished Retirement pension / benefits Examiner and administrator

impacting departmental performance through methodical and strategic

orchestration of all benefits programs, including Defined Benefit and

Defined Contribution Pension Plans, Address all concerns of retirees

regarding pension and benefits, Analytical expertise in researching and

differentiating the critical components used in calculating pension

benefits to members on an individual basis as each case involves various

factors that may increase or reduce the members monthly payment, such as

final average salary, lost time, years of service, etc.

WORK EXPERIENCE

Associate Retirement Benefits Examiner NYC Board of Education

Retirement

System

8/08 - 11/10

Accomplishments:

. Rendered service to the Board of Education's Retirement System by

successfully analyzing and approving benefit calculations for

participants in defined pension plans.

. Coordinated with plan trustees to meticulously inspect benefit

disbursements for lump sum payments and monthly annuities.

. Guaranteed accuracy of information by providing actuary and auditors with

benefit data for audit.

. Established timely response to retirees and staff by conducting research

on all benefit inquiries.

. Secured the trust of retirees by expertly handling all qualified pension

specification in accordance with legal guidelines

. Contributed significantly to benefit entitlement by investigating and

preparing all requests to purchase additional vested/non-vested service

from other retirement systems including the military.

. Facilitated annual plan valuation by compiling retiree and terminated

vested data for prompt submission to the plan actuary.

. Enlightened participants of defined benefit pension plans by explaining

distribution of payments in detail after accurately calculating pension

benefits.

. Optimized data processing by collaborating with the plan actuary to

devise an automated pension system.

. Developed and maintained excel spread sheets to record all refunds to due

retirees

resulting from variations in their pension process.

Benefits Analyst

2/07 - 6/08 Jackobin Consulting Co. New York, NY

Accomplishments:

. Responsible for providing and coordinating all census data for benefit

plan audits.

. Organize non-discrimination testing for 402k.

. Responsible for developing and consulting with Vice President regarding

benefits budget that includes employee and employer contributions.

. Responsible for consulting all employees regarding health benefits, FMLA,

COBRA, ADA, Section 125 and 401(k) benefits.

. Responsible for administration process of benefits including welfare,

health, 401(k), disability, life and long term care insurance.

. Consult with broker on review proposals and cost containment.

. Responsible for maintaining compliance with ADA, FMLA and COBRA related

issues.

Technical Support Analyst

3/97 - 12/06 Information Builders, Inc. New York, NY

Accomplishments:

. Provided physical and logical database design.

. Technical support, installation and maintenance of database products to

ensure functionality according to specification.

. Provided on-site technical presentation regarding product and industry

technology.

. Offered pre and post sales support to customer and sales force on-site

and via phone.

. Developed and maintained relationships with customers and technology

decision-makers.

. Coordinated and conducted on-site technical product education and

demonstrations for Core FOCUS and Developers Studio products.

. Conducted database training and provided documentation for support

personnel and customers throughout sales and training cycle.

4/84 - 3/97 NYC Board of Education/Computer Information

Services

Programmer Analyst I

Accomplishments:

. Installed and performed duties as a Project Leader for the teacher's

payroll system.

. Periodically supplied upper management with current status of all jobs.

. Developed COBOL production based programs as part of a major enhancement

to the teacher's payroll system. Coded, modified and debugged programs

accessing VSAM files to produce production batch reports.

TECHNICAL SKILLS

Software:

Microsoft Office: Excel, PowerPoint, Access, Outlook, COBOL, DB2, CICS,

Web Focus, Developer Studio

Operating Systems:

Windows 7, XP, NT, MVS/TSO, VM/CMS, OPEN/VMS

EDUCATION

May 1983 Bachelor of Arts in Economics at Potsdam State University.

REFERENCES Available upon request.

Contact this candidate