Customer Service Administrative Assistant

Toyia Halman

**** *. ********* ****** - ********* 1009

Chicago, Illinois 60660

773-***-****

*****.******@*****.***

Objective: Seeking a challenging position as an Administrative Assistant

or entry-level management.

Key Skills:

. Clerical/Secretarial

. Word Processing

. Bookkeeping

. Data Entry

. Database Management Assistance

. Customer Service

. Reception

. Proofreading & Editing

. Electronic and Paper File Management

. Calendar Management

. Event/Meeting Planner

. Fluent Spanish

. Typing 60 WPM

Computer Skills:

Microsoft Office Proficiency:

. Access

. Excel

. Outlook

. Power Point

. Word

Database Management Products:

. File Maker Pro

. Property Manager

. iMIS

. End Note

. Reference Manager

Computer Hardware:

. MAC

. Personal Desktop Computers

Professional Experience:

International Association of Defense Counsel

Chicago, Illinois

Administrative Support Specialist

April 2009 - April 2010

. Assisted the Director and office staff with client associate membership

processing and updating in member contact database (iMIS) along with

association meeting and event registrations including records

processing, electronic and physical file management.

. Provided customer service for client association members and prospects.

. Performed daily credit card and check entries and report processing

including batch closeouts with Financial Management and Accounting

personnel.

. Prepared and mailed membership packets inclusive of membership

certificates, awards, and notifications.

. Assisted Senior Secretary with the International Defense Counsel Journal

subscription registrations, renewals and journal distribution.

. Assisted with proofreading and editing the association membership

directory.

. Processed various membership lists and reports inclusive of counts,

renewal comparisons, invoices. Performed mail merges and mass mailings

as needed.

Tawani Enterprises

Chicago, Illinois

Administrative Assistant/Receptionist

August 2008 - March 2009

. Assisted office management with secretarial, clerical, customer service

and reception.

. Produced general correspondence, memos and spreadsheets.

. Scheduled apartment viewings, lease signings, exit interviews and

maintenance requests.

. Maintained the tenant contact database and physical office records.

University of Chicago

Gastroenterology - Biological Sciences Division

Chicago, Illinois

Secretary IV

August 1999 - March 2002

. Provided administrative, reception and customer service support to the

Department of Gastroenterology, Obesity & Clinical Nutrition,

Irritable Bowel Disorder & Immunology research Faculty, Graduate

Student Staff and laboratories.

. Produced clinic notes, clinic letters, general correspondence,

Microsoft Power Point presentations and Microsoft Excel spreadsheets.

. Assisted professors with word processing, reference database

maintenance, proof reading and editing, first-level research (Internet

and Library) and file management.

. Performed general clerical duties such as mail distribution, copy, fax

and email.

. Coordinated meetings, events, catering, travel and lodging for office

staff and external associates.

Education:

Bachelors of Arts - Psychology

Roosevelt University

Chicago, Illinois

1999

References furnished by request.

Contact this candidate