Customer Service Insurance
Resume:
Teresa C. Bell
Cedar Hill, Texas 75104
********@*****.***
SKILLS AND ABILITIES:
. Windows 7/NT/95/2000, Microsoft Word/Word Perfect/Excel
. Ability in using scanners/fax machines/calculators
. Ability to receive and follow instructions
. Ability to communicate to others in a clear, professional manner
. Ability to work independently/small and large groups
EXPERIENCE:
COURTSEY DESK
CUSTOMER SERVICE SUPERVISOR
DSD AND CLAIMS
INVENTORY SPECIALIST (ICS)
WALMART-07/2006 to 04/2010
. Handle returns, money grams, money orders, cash checks
. Handle front-end complaints, supervised 20 or more employees,
conducted audits
. Checked in directs such as food and liquor and kept records of
shrinkage
. Stocked shelves and put up displays, used pallet jack and forklift to
move inventory around the store.
TEXAS WORKFORCE COMMISSION -05/2005 to 10/2005
. Screen job seekers for potential jobs
. Called job seekers on potential job leads
. Assisted in answering the phones for breaks and lunches
FAMILY PROGRAM ASSISTANT
FORT WORTH HABITAT FOR HUMANITY, INC.-08/2004 to 05/2005
. Assisted with monthly Orientation and Application Meetings
. Assisted with application follow-up and home visits
. Facilitation of New Homeowner Orientation after approval
. Assisted in pre-closing scheduling
. Attended monthly neighborhood community meetings
FINANCIAL COUNSELOR
INSURANCE VERIFICATION SPECIALIST
COMMUNITY SERVICE WORKER/CASEWORKER
PATIENT ACCOUNT REPRESENTATIVE II
PARKLAND HEALTH AND HOSPITAL SYSTEM-05/1997 to 10/2003
. Assisted patients in completing the certification process that had
Medicare, Medicaid, PHP and other public funding to ensure that all
applications were complete to met filing deadlines.
. Communicated to the patient their financial responsibility
. Monitored pending financial classes to ensure that no account remained
unclassified for longer than 60 days unless there was a viable
explanation.
Teresa Bell
. Verified and obtained insurance benefits and required referrals and
pre-certifications for patients that have not been pre-registered
before the patient is treated.
. Contacted the patient's insurance carrier or employer to obtain
information concerning benefits.
. Worked in the community to promote the Texas Health Steps Program.
. Visited clients home, made phone calls or mailed out information to
assist them in obtaining medical and dental information.
. Interviewed patient's on an inpatient, outpatient, and emergency basis
to determine the financial classification and eligibility for third
party programs.
. Assisted on a team that had an increased in hospital earnings by over
80% through proper Medicaid, Medicare, Insurance screening.
. Exceeded bi-weekly quota 95% as a Financial Counselor
. Exceeded monthly outreach quota 100% as a Caseworker
SUBSTITUTE TEACHER
CEDAR HILL ISD-08/2009 to 06/2010
. Expected to perform all duties of the regular teacher
. Expected to model and reinforce the expectations of the permanent
teacher
EDUCATION:
University of North Texas- Denton, Texas -08/2002 to 08/2004
Alcorn State University- Alcorn, Mississippi
Bachelor in Sociology - 08/1987 to 05/1992
Emphasis in Social Work
Jackson State University- Jackson, Mississippi- 05/1992
Contact this candidate