Manager Customer Service

DAVID GORGOS

**** ******** ******

Woodbury, Minnesota 55125

651-***-****, Home; 651-***-**** Mobile

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PROFILE

Accomplished Logistics Manager with over 20 years experience with the

American Red Cross. Contributed to the growth of the Hospital Services

Department by effectively utilizing couriers, forwarders and vendors to

accommodate hospital customer needs. Strengths in:

( Contract Negotiation Skills ?

Transportation/Traffic Management

( Computer Applications (MS Word, MS Excel) (

Overseeing/Supervising Staff

( Skills in TL, LTL, Air, Ocean and Rail ( Multi

Tasking Abilities

( Analytical/ Detail Oriented Abilities ( Supply

Chain Management

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EXPERIENCE

AMERICAN RED CROSS - St. Paul, Minnesota

1989 - present

Logistics Manager - North Central Blood Services (1992 - present)

. Manage domestic and international shipping and transportation of all

blood and tissue products.

. Served as team leader for a cross-functional transportation team in

managing transportation costs.

. Work closely with multiple ground, air, intrastate and interstate

freight forwarders. Schedule and dispatch couriers for product

delivery and pick-up. Resolve discrepancies with carrier bills.

. Investigate, analyze, and resolve customer service delivery problems

and issues.

. Present and recommend vendor (carrier) bids to department management

and administration.

. Verify incoming products and goods including supply shipments,

incoming blood from collections, and imported blood.

. Coordinate and manage region's various modes of shipping blood

products.

. Communicate and work closely with Red Cross management to ensure most

cost effective use of transportation.

. Supervise Red Cross Drivers; perform scheduling and fleet maintenance

of Red Cross vehicles.

. Reduced costs by streamlining shipments with vendors and increasing

Red Cross revenue.

Fleet Manager (1990 - 1992)

. Manage, maintain/repair over 100 Red Cross vehicles including tractor

trailer and straight trucks.

. Dispatch vendors for emergency road service for Red Cross drivers and

vehicles.

Mobile Support Manager (1989 - 1990)

. Manage medical supplies for blood service operations utilizing

inventory control methods.

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EDUCATION

A.A.S. Advanced Logistics - St. Paul Technical College - St. Paul,

Minnesota

. 4.0 GPA. Coursework included International World Trade, Freight

Distribution Management, Business Negotiations, Purchasing, and

Domestic and International Shipping.

I.A.T.A. (International Air and Transportation Association) Certificate -

Federal Express

Hotel and Restaurant Management Courses - St. Paul Technical College - St.

Paul, Minnesota

. Coursework completed included Purchasing, Inventory, Human Relations

and Personnel Development, Accounting, and Cost Control.

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PERSONAL HIGHLIGHTS

Logistics Consultant; 1995 - present

. Assist start-up local businesses in areas of domestic and

international shipping, inventory, and purchasing principles and

methods.

Contact this candidate