Customer Service Administrative Assistant

Charmaign A. Holmes

*** ***** ******

Hercules, CA 94547

Contact Phone: 510-***-****

Email: ***********@*****.***

PROFESSIONAL OBJECTIVE: Administrative Assistant

SUMMARY OF QUALIFICATIONS:

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Retail cashiering experience Computer literate: Microsoft Office & Outlook

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Customer service oriented Organized & detail oriented

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Reception/multi-line phones Able to multi-task, prioritize & work under pressure

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Excellent general office skills Team player

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Excellent communication skills Honest, stable & reliable

EDUCATION:

Present Contra Costa College, San Pablo, CA

MAJOR: Medical Assisting

EMPLOYMENT HISTORY:

November 2008 to CASHIER/CUSTOMER SERVICE (on-call assignment)

Present J.C. Penney Company, Inc., Concord, CA

• Provided excellent customer service; assisted customers with merchandise location/selection

• Processed cash & credit transactions, exchanges, returns & price adjustments

• Resolved customer complaints/concerns

June 2008 to SUPPORT SALES ASSOCIATE (temporary assignment)

August 2008 Macy’s West, Concord, CA

• Processed cash & credit transactions, exchanges, returns & price adjustments

• Opened & closed cash registers; balanced & reconciled cash drawer at end of shift

• Provided excellent customer service & resolved customer complaints/concerns

January 2008 to CASHIER/CUSTOMER SERVICE

March 2008 McDonald’s Restaurant, Vacaville, CA

• Provided excellent customer service; expedited customer food orders @ counter & drive-thru

• Maintained cleanliness of restaurant according to County Department of Health standards

April 2007to HUMAN RESOURCES ASSISTANT

January 2008 BloodSource, Sacramento, CA

• Assisted department staff with general office functions, data entry, MS Outlook & filing

• Scanned resumes and applications

• Forwarded applicant resumes to appropriate Department Manager

November 2006 to RETAIL SALES ASSOCIATE

January 2007 Rainbow Clothing Store, Sacramento, CA

• Provided excellent customer service & maintained store security

• Restocked returns; secured price tags and loss prevention security buttons

• Closed retail store, balanced cash drawers and signed-off on major documents

INTERNSHIP:

June 2004 to ADMINISTRATIVE INTERN (Summer Internship assignment)

August 2004 The City of Hercules, City Hall Offices, Hercules, CA

• Assisted administrative staff with general office functions, alpha-numeric filing, data entry into

Excel documents, reprographics and faxing of confidential documents

• Also assisted civil engineers with building floor plans

REFERENCES: Available upon request.

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