Software Technician

Glenn Charles Erdelt

**** ******* ***, *******, **. 77488

979-***-**** . *******@******.***

I will dilligently fullfill your System Analyst needs with 19 years of

cumulative industry experience including Medical IT, Sofware Testing,

and Technical Writing. Proven Track Record. Excellent professional

references. Enthusiastic personality. Negotiable compensation: $38/hr

Skills Summary:

. 8 yrs: Network/Server Cluster/PC support, installation, and testing

of Hospital LAN, Cisco

Routers and Switches, VPN, Veritas Backup Exec. Track-IT Asset

Management,

Security Systems, Active Directory. Domain controls, Exchange.

. 8 yrs: Software/Hardware installation, test, and support using

Windows 7, Vista, XP,

Server 2003, NT, Novell, and Linux on HP Proliant servers, Desktop

PCs

. 8 yrs: Manual Unit, Integration, System, and Regression

Software/Functional testing

of various software and hardware products.

. 6 yrs: Wrote detailed test procedures and certification documents

for QA control.

Word, Excel, Access, PowerPoint, Visio, and Harvard Graphics.

. 5 yrs: Management of GE QS Perinatal Network Server/Client PC's

. 5 yrs: Web development (FrontPage2000, HTML) and content management.

. 3 yrs: Network Engineering of independant doctor's office LAN.

. 3 yrs: Designed and built test interfacing components using

oscilloscopes, digital volt

meters, frequency counters, logic analyzers, emulators, digital

thermocouples.

. 6 mo: Code editing using HTML, Visual C++ v6.0, PLC program editing

using

ISaGRAPH v3.0, Shell and C-Shell script editing.

Experience:

GULF COAST MEDICAL CENTER Wharton, Texas Sept. 2002 to

Present

Information Services Technician

. Analysis of PC/Server software and hardware issues and network

administration of hospital LAN.

. Virus and spyware resolution, data transfers, equipment selections

and updates,

obsolescence issues, backup testing, disaster recovery planning,

system monitoring.

. Support of: PACS, Meditech, GE Quantitave Sentinel, Document Direct,

FAS 100 Asset Accounting,

Onnet: Host & Collections, Track-IT Asset Management, Windows (all

versions), Microsoft Office,

PCs/Servers/Cisco Routers and Switches.

HEWLETT PACKARD Houston, Texas Dec. 2000 to Aug.

2002

QA Test Engineer (Contractor)

2nd Contract 10/03/2001 to 08/30/2002

. Integration Testing, troubleshooting, QA reporting of "Smart Start

6" server management and

configuration software, Windows 2000, and Netware OS on full array of

servers and hardware

options applied in multiple configurations.

1st Contract: 12/17/2000 to 08/15/2001

. Test duplication, verification, and resolution of Compaq Proliant

server conflicts with

OEM (Original Equipment Manufacturer) Adaptec & LSI SCSI products.

. Tracking, documenting, and reporting current test status

information between

Compaq and their vendors, testers, and project management using

Compaq's rQm tracking system.

. Server Support work on all OEM Lab servers (Proliant and TaskSmart),

Storage Systems

(Starlite and Voyager) and related hardward/software. Installing

all hardware as well as BIOS,

Drivers, and Operating Systems (W2000, NT, Novell, and Linux) using

SmartStart and Compaq

Insight Manager.

WILLIAMS COMMUNICATION Houston, Texas Jan.

2000 to Nov. 2000

Systems Analyst

. Developed manual test methodologies and procedures for upcoming

testing events.

. Wrote documentation including test procedures and a database users

manual.

. Used the software version tracking tool "Continuus".

. Web content management via Shell and C-Shell script editing.

CAMERON (Cooper-Cameron) Houston, Texas June 1999 to

Oct. 1999

Controls Programmer (Contractor)

. Manual Software/Hardware Regression Testing and Troubleshooting of

sub-sea drilling Blow

Out Preventers.

. Light coding using Microsoft Visual C++ v6.0, PLC Programming using

ISaGRAPH v3.0

. Wrote test procedure modifications.

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TRIMBLE NAVIGATION Austin, Texas Mar. 1998 to June

1999

Engineering Technician (Contractor)

. Software Testing / Functional Testing of aircraft Global

Positioning System

(GPS)

. Wrote test procedures based on "system requirements" documentation.

. Used "Code Test - Universal Probe" for software test coverage

verification.

. Designed and built test interfacing components.

. Used Windows NT, Word 97, and Excel for report writing and project

documentation.

VTEL (Video Telecom) Austin, Texas July 1995 to

Feb. 1998

Software/Engineering Technician (Contractor)

. Wrote test procedures and performed daily validations of various

teleconferencing software builds and generated status reports on my

findings.

. Worked with the Software Verification and Test group to find

software defects

and insure their correction.

. PC and Video Conferencing software and hardware support.

. Integrated prototype hardware and software into fully functional

video

telecommunication devices.

. Troubleshooting and debugging of prototype computer equipment and

peripherals.

. Configuring and performing research experiments on electronic

components

and software.

SERCEL (Syntron Inc.) Houston, Texas Oct. 1993 to May

1995

Electronic Technician

. Assembled raw materials and specialized interfacing components into

Multiple

Streamer Telemetry Systems (MSTS). The MSTS is a large ship based

computer

system used in recording marine 3-D seismic information for oil and

gas exploration

worldwide. I brought this system out of the research and development

department and incorporated it ito the manufacturing process.

. Wrote assembly and test procedures, and trained other technicians in

the

MSTS production and operation.

. Worked with high voltage power supplies and industrialized 486

computers.

. In-depth troubleshooting of digital and analog circuitry down to the

component level.

. Wrote technical documents for user manuals, and procedures for ISO

9000

certification.

IBM Corporation Austin, Texas June 1991- Oct.1993

Electronics Technician (Contractor)

. Tested and repaired circuit boards; performed analog and digital

troubleshooting down to component level.

. Assisted with circuit board manufacturing, including construction,

inspection,

testing, and repair.

Education:

Wharton County Junior College Wharton, Texas May 1991

Associate of Applied Science, Electronics Technology

. GPA: 3.41

Texas State Technical Institute Waco, Texas Nov. 1988

Associate of Applied Science, Aircraft Pilot Training

Syllabus included a course in Technical Writing.

. GPA: 3.35

. Commercial Pilot and Flight Instructor

. FAA licensed Ground Instructor (Classroom)

Affiliations:

01/2009 - Present National Association of Flight

Instructors Active Member

10/2007 - Present Federal Aviation Adminstration

Flight Instructor

07/2005 - 20th Century Technolgy Museum

Present Board Secretary

09/2004 - Rotary International - Wharton Vice President &

Present Secretary

06/2002 - Wharton Regional Airport Board

Present Chairman

Experimental Aircraft Association

03/2002 - Present (Local EAA) Past President

06/1986 - Aircraft Owners and Pilots

Present Association (AOPA) Active Member

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