Customer Service Technical Support

Angela Palazzo

***-** **** ***. ********, NY ****5

Mobile: 917-***-**** Email: ********@***.***

Qualifications Summary

Committed to superior customer service. Experienced working in fast paced

environment demanding strong organizational, technical, and interpersonal

skills. Confident and poised in interactions with individuals at all

levels. Detail oriented and able to multi-task effectively.

Skills:

. Customer Service & Relations

. Telephone reception

. Filing & Data Archiving

. Microsoft Office Suite

. Fluent in Italian and Spanish

. Problem solving

Experience

09/10- Present Dish Network, Universal Customer Care Specialist

College Point, NY

. Answer high volume incoming calls dealing with clients and their needs

such as billing, inquiries regarding bundle packages, add/change

programming, transfer clients to proper department and retention

department

. Provide technical support service through one call-resolution to

establish a long term customer relationship

. Assist customers with product features, installation set-up,

troubleshooting and hardware operations

. Sell multiple entertainment products and services as well as

accessories and upgrading services

. Assist Italian speaking clients with billing questions and trouble

shooting

. Provide solutions to create loyalty and save clients who want to

discontinue their service

3/06-12/09 Citibank, Business Teller Associate Forest Hills, NY

. Assisted Head Teller with duties including handling branch cash,

receiving and shipping cash to and from courier service, processed

ATM envelopes

. Answered and directed incoming phone calls, maintained excellent

customer relations and developed customer rapport, meet and greet

clients and directed them to proper department

. Promoted a variety of loan options to previous and new cliental while

meeting the individual needs of the client with the outcome of

improved financial situations

. Took effective course of action when customers have suspicious

financial activity by performing security background checks with the

Department of Homeland Security

. Ability to follow instructions well and make decisions with no

supervision

. Processed high volume deposits, withdrawals, money transfers for

Citigold and Citibusiness clients

. Filed confidential documents with precision and accuracy, perform pin

verifications

9/02-01/06 Astoria Federal Savings Bank, Teller Flushing, NY

. Handled cash deposits, withdrawals, and transfers between accounts

. updated customer's passbook accounts with interest

. Filing, faxed signature cards to other branches

. Teleconsulting- made appointments for customers to speak with an

investment specialist

. Referred new customers to open up accounts

. Assisted customers with any questions regarding their account

. Performed small business transactions

Education

9/98- 1/00 Queensboro Community College, Bayside, NY

Undergraduate Studies

References available upon request

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