Customer Service Manager
Resume:
MAURICIO OSPINA
*** ** **** ******, ********, N.Y. 11367
********.******.********@*****.***
OBJECTIVE
A career with a progressive organization that will use my education, skills, abilities, and my
experience in an executive capacity.
EDUCATION
THE CITY UNIVERSITY OF NEW YORK BARUCH COLLEGE New York, NY
ZICKLIN SCHOOL OF BUSINESS
Bachelor in Business Administration Expected December 2012
08/10 Present
Major: Entrepreneurship and Small Business Management
02/08 06/10 LAGUARDIA COMMUNITY COLLEGE Long Island City, NY
Associate Degree in Science Obtained June 2010
EMPLOYMENT
03/08 Present LUSA Tours Inc New York, NY
Administrative Assistant to General Manager
Coordinate with various staff for operational support activities of the unit; serve
•
as a liaison between departments and operating units in the resolution of day to
day administrative and operational problems.
Provide administrative/secretarial support for various departments/divisions such
•
as answering telephones, assisting visitors and resolving a range of administrative
problems and inquiries.
Operate desktop computer to compose and edit correspondence and memoranda
•
from dictation, verbal direction and from knowledge of policies of established
departments/divisions.
Schedule and coordinate meetings, interviews, appointments, events and other
•
similar activities for supervisors, which also include travel and lodging
arrangements.
01/05 02/08 FRIENDS LINE LIMOSINE New York, NY
Sales Manager
Managed the entire sales process; identified and targeted potential customers,
•
established long term relationships, transacted orders; resolved customer service
issues; and followed up on service satisfaction on a weekly basis
Created and promoted company’s portfolio of car services and successfully
•
acquired new customers, increasing total customer base by 28 percent in a two
month period
Conducted extensive market research on databases like Business Source Premiere
•
and Factiva; and purchased mailing lists to target new customers
SKILLS
Proficient in Microsoft Office, QuickBooks, Outlook, Raiser’s Edge, Salesforce and Bilingual
English/Spanish
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