Administrative Assistant Customer Service

GAYLA A. JONES

***** ******* ****•Chagrin Falls, OH 44023

713-***-****•*****@***********.***

SUMMARY:

• Proven self starter who is quick to accept and master new responsibilities. Committed to quality

work with the ability to consistently meet deadlines and provide outstanding customer service.

• Excellent organizational skills with an eye for detail.

• A team player with excellent communication skills and experience coordinating with multiple

departments and people of all levels.

EMPLOYMENT:

November 4, 1984 – May 31, 2010 Administrative Assistant/Leasing

Tema Development, Inc. Houston, Texas

For the past 25 years, I worked at The Parklane, a 35 story, 266,323 sq. ft. luxury high rise

condominium as the Administrative Assistant and Leasing Coordinator. In this role, I was

responsible for all leasing activities of the property, resolving tenant issues and maintaining all

records for 195 apartments. Additionally, I provided administrative support to the executive team

of the company. Other duties included approving invoices, being administrator for the One Site

Property Management Software, preparing weekly leasing reports for management and the

property owner and any special projects as required.

• Provided administrative support to executive team including preparation of correspondence,

making travel arrangements, answering phones, ordering office supplies and equipment, taking

and publishing meeting notes and overseeing all aspects of general office coordination.

• Responsible for all leasing activities to ensure maximum efficiency and customer service to

ensure client satisfaction and retention.

• Developed and used problem solving and customer relationship skills to deliver a high level of

service and acted as the liaison between apartment residents and management.

• Coordinated all property marketing activities, including print advertising, websites and mass

marketing. Responsible for updating and maintaining property information on apartment

inventory management sites and company website. Designed new brochures and marketing

cards for property.

• Scheduled contractors to ensure that all monthly painting, carpeting and unit maintenance was

completed on schedule and apartments were in show condition. Issued work orders for any

maintenance items required by residents. Coordinated calendar to avoid conflict of work with

apartment move ins and move outs on freight elevator.

• Planned and hosted annual Resident Holiday Party and other social/special events during the

year.

GAYLA A. JONES

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PREVIOUS EXPERIENCE:

1981 – 1983 Bayshore Surveying Instrument Company Deer Park, Texas

Administrative Assistant to Owner

1980 – 1981 Marline Oil Corporation Houston, Texas

Secretary to Vice President

1978 – 1981 International Systems and Controls Corp. Houston, Texas

Insurance Administrator/Secretary to Vice

President of Marketing

1975 – 1978 Texas Department of Public Welfare Austin, Texas

Secretary/Administrative Assistant

REFERENCES FURNISHED UPON REQUEST

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