Engineer Quality Assurance

Sharron Sawyer

*** ***** **. . **********, ** ***31

(617) 817 - 4414

*************@*****.***

CAREER SUMMARY: A seasoned Software Quality Assurance professional with a

strong working knowledge of QA methodology. Recognized for attention to

detail, follow through, commitment to quality and an open communication

style.

P R O F E S S I O N A L

Massachusetts Institute of Technology - Cambridge, MA 2002 - current

QA Analyst III (Systems Engineering)

. Executed and edited automated test scripts using Quick Test

Professional (QTP)

. Wrote test plans and executed test cases based on requirements for SAP

Gui and web applications

. Wrote and executed functional, regression, User Acceptance, and System

Integration test cases

. Managed, uploaded, and executed test cases in Quality Center (QC)

. Department support person for Request Tracker, an open source issue

tracking tool

. Conducted Usability Tests with End Users

. Spearheaded new Release Management work flow for department

. As Release Management Lead ran weekly meetings, reviewed and approved

transports for Production

Lightbridge, Inc. - Burlington, MA 1999 - 2001

SQA Manager

. Responsible for managing a team of five to perform testing of custom

scripts for flagship product for the (wireless) Telecommunications

industry. Wrote performance reviews, hired and trained new Engineers.

. Managed 5 -10 projects weekly in coordination with Engineering, Sales,

Consulting and Technical Support

INDEPENDENT CONTRACTOR 1993 -

1999

BBN / GTE Internetworking - Cambridge, MA - QA Project Lead

. Tested knowledge management intranet and was QA liaison between

Information Technology and Web Services within GTEI and Renaissance

Worldwide IT Consulting, a third party development company.

Intellution, Inc. - Norwood, MA

QA Engineer

. Tested FIX Dynamics which allows customers to control their plant

operations from a desktop computer. Part of Smoke testing team

responsible for running automated test scripts, QA liaison to

documentation group.

Lotus Development Corp - Cambridge, MA

QE Engineer

. Tested Lotus Domino Notes server cc:Mail Message, a server add-in

utility.

Wang Medical Systems - Billerica, MA

QA Engineer

. Tested Physician's Workstation, a client/server application used by

doctors to track complex patient information.

Phoenix Technologies - Norwood, MA

QA Engineer

. Wrote test plans, tested software/ firmware (Fax, Phone Center) for

Compaq Presario MultiMedia consumer PC.

Scitex America R & D - Burlington, MA

QA Engineer

. Tested Catalogic, a publishing application that integrates page

layout with a client server SQL database

Eastman-Kodak Company - Billerica, MA

QA Engineer

. Tested final cycle of pre-release Photo CD presentation software,'Create-

It,' for the Macintosh.

Bitstream, Inc. - Cambridge, MA 1990 - 1993

Senior Tech Support Analyst

. Solved complex customer issues. *Received Team Player and Outstanding

Performance Award.

Technical Support Representative

. Provided assistance to users of font scaling software. (Facelift,

Fontware, on PC and Macintosh platforms.)

Quality Assurance Tester

. Tested pre-release software for the 1,000 Bitstream Typeface Library for

the Apple Macintosh.

Inprint, Inc. - Framingham, MA 1989 -1990

Account Representative

. Sold services available for formatting output from all platforms for

Linotronic Imagesetter.

Xerox Corporation - Boston, MA 1983 -1989

Senior Marketing Representative

. Managed annual budget of $360,000. Sold Xerox product line. *Achieved

President's Club, 1986, Par Club, 1989.

Product Support Representative

. Responsible for product repair of the Memorywriter and small copier

product line.

E D U C A T I O N

Learning Tree International - Certificate in Project Management, 2010

Boston University Corporate Education Center - QA for the Business Analyst

- 2006

Bentley College - Usability Boot Camp, User Centered Design, Human Factors

2004-2005, Waltham, MA

Lesley University - Masters of Science in Management/Information

Technology - GPA 3.6, Cambridge, MA 2002

CommercialWare, Inc. Natick, MA 2002 - Graduate School Internship -

Reviewed current software development methodology for improvement at this e-

commerce software company which offered clients a customized, end-to-end e-

commerce infrastructure for both web-based and traditional channels.

Northeastern University - B.S. in Electronic Publishing /Industrial

Technology- cum laude. Boston, MA 1998.

University of South Florida - B.A. in Sociology - Tampa, FL 1973.

C O M M U N I T Y

Literacy Volunteers of America - Trained literacy tutor, 2009

Ohrenberger Community Center - Instructor, Beginning Computer class, 2007

-2008

MIT Families Accessing Computer Technology - Conducted one-on-one computer

literacy training, 2004 - 2006

Roslindale Community Center - Co-taught beginning computer classes, 2006

Charles River Public Internet Center - Conducted one-on-one computer

literacy training, 2005

Urban Community Mediators-Trained mediator, mediated disputes between

clients referred via the community, court or school systems, 2000 - 2004

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