Customer Service Sales

Matthew T. Schwartz ***** Flackwood Tr. ~Apple Valley

MN 55124

(651) 815 - 9435 ~ ************@***.***

OBJECTIVE

Utilize extensive service, sales and management experience in combination

with education in psychology to obtain a role of persistent growth as a

project manager, or account coordinator with an outstanding company.

HIGHLIGHTS OF QUALIFICATIONS

. Reliable and Focused with a hard working professional attitude

. Strong Organizational abilities with dedication to results and

progress

. Commendable sales and marketing skills paired neatly with an

extraordinary ability to learn and master new challenges

. Exemplary problem solving and analytical skills with strong attention

to detail

. Excellent with multi-tasking to produce consistently reliable results

in high pressure environments

PROFESSIONAL ACCOMPLISHMENTS

Sales/Marketing

. Designed and developed customer loyalty program increasing monthly

sales by 300% along with effective sales technique to generate

increased profit

. Attainment of monthly revenue targets through new customer sales and

cross-selling existing clients

. Creation of marketing content for website design

. Generated effective research proposals based on detailed statistical

analysis

. Established a proven track record of exemplary customer service and

sales excellence

Technology

. Efficient with the use administrative technology

. Extensive technical knowledge in AV install and consumer electronics

. Fluent with computer technology and a variety of applications

. History of great technical support

Project Management

. Planning and implementing staff meetings and training programs for

over a dozen employees

. Established and supervised weekly scheduling for a half dozen

employees

. Coordinated logistical planning to accommodate work needs for law

firms nation wide

. Managed equipment safety program for many complicated machines

. Created and monitored nine-week lesson plans to educate students and

increase customer satisfaction

. Developed and maintained behavior incentive plan to increase program

effectiveness and efficiency

. Organized and implemented custom leadership teams and techniques for

groups with unique needs

EDUCATION

Bachelor of Science in Community Psychology, St. Cloud State University,

August 2008

EMPLOYMENT

October '09 - Present T-MOBILE, Burnsville, MN

Full-Time Sales Representative

September '09 - June'10 LIFETIME FITNESS, Lakeville, MN

Members' Activities Supervisor/Assistant Department head

May '09 - October '09 FRONTLINE COMMUNICATIONS, Apple Valley, MN

Install Technician/ Customer Service rep.

Reason for leaving: Little opportunity for promotion

October '08 - May '09 INFIN8LOGIC, Minneapolis, MN

Project Consultant/Manager

Reason for leaving: Temporary

May '07 - November '08 LIFETIME FITNESS, Lakeville, MN

Members' Activities Department Intern/Member Activities

Supervisor

Reason for leaving: Opportunity for Experience

Mar '03 - May '07 CIRCUIT CITY, Burnsville/St. Cloud, MN

Product Specialist

Reason for leaving: Company downsizing

TECHNICAL PROFICIENCIES CERTIFICATIONS

Mac and PC Multiple Dean's List Certificates

Microsoft Office (Word, Excel, First Aid Certification

PowerPoint, outlook) CPR Certification

Turning point technology

Casemap

SPSS/ Minitab

Some Dreamweaver/Photoshop

Some Final Cut Pro/Adobe Premier

Live interior 3D pro

PROFESSIONAL / PERSONAL REFERENCES

John Brassow

(Software Engineer, Red hat)

Contact Phone: 612-***-****

E-Mail: ****@*******.***

Bobbi Kavanaugh

(Member Activities Department Head, Lifetime Fitness)

Contact Phone: 952-***-****

Mindy Stolts

(Realtor, Exit Realty)

Contact Phone: 651-***-****

E-Mail: ***********@*********************.***

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