John R. Hill
**** ** ******** . ***** ****, TX **681 . 972-***-**** .
****.****.*******.*******@*****.***
Job Objective
Project Management
Highlights of Qualifications
Organized and detail-oriented; knack for understanding advanced procedures.
Known for enthusiasm, persistence, follow-through, and fostering
collaborative relationships to resolve concerns and ensure success.
Creative and resourceful with a strong drive to succeed.
A problem-solver who quickly grasps complex situations and turns them into
manageable tasks.
Professional Accomplishments
Project Manager, Oracle, Reston, VA, 2007-2010
Datacenter project development and implementation.
Custom software integration and hardware adaptation analysis.
Sun Microsystems deployment project leader.
US Army Enterprise project consultant.
Data migration staff management.
Technical Support process mapping and policy guidance.
Sales Support Analyst, Dell, Round Rock, TX, 2002-2007
Federal sales and GSA project administrator.
Retention and Lifetime Value metric reporting.
Export compliance and global product deployment manager.
Communication gap closure between Sales, Technical Support and Customer
Care.
Six Sigma/BPI Green Belt project - Cost avoidance savings of $1.8 Mil.
International Logistics and Customs clearance advisor.
Department of Defense Service Account Management.
Technical Specialist, Dell, Round Rock, TX, 2000-02
Gold Technical Support team development leader.
Portable International program coordinator.
Advanced expertise supporting high-level technical escalations.
1 Education and Certifications
Management, University of Texas at San Antonio
Certified Management Consultant - ICMCI
Project Management Professional - PMI
Six Sigma Certified - Green Belt