Project Manager Customer Service

Location:

Posted:

November 04, 2010

RESUME_____________________________________________________

John Tortolani Home: 707-***-****

Napa, CA 94558 *********@*********.***

Professional Profile:

15 years experience as Estimator and Project Manager, specializing in

ceramic tile, natural stone tile and cut-to-size natural stone finishes.

Provide bids for both residential and commercial projects and act as

Project Manager once bids are secured. Interact with suppliers,

contractors and owners, including, obtaining material quotes, generating

submittals, RFI'S, generating change orders, customer service work and

establishing upgraded tile programs. Expertise in the following computer

applications: CITRIX, Microsoft Word, Microsoft Excel and Outlook Express.

I am a hard worker, not afraid of challenges, who quickly develops

proficiency at assigned tasks. A loyal employee, who is also able to

efficiently organize multiple priorities and meet deadlines.

Education/School Involvement:

> Bachelor of Arts Management, Sonoma State University, 1987.

> President and Treasurer for the Sonoma State Lacrosse Club, 1985 to

1987.

Work Experience:

July 2009 to November 2010: Dennett Tile and Stone, Rohnert Park California

- Estimator and Project Manager for ceramic tile and natural stone for

residential housing tracts and commercial projects.

July 1996 to July 2009: Superior Tile and Stone, Benicia California

- Estimator and Project Manager for ceramic tile and natural stone for

residential housing tracts and commercial projects.

November 1994 to July 1996: J. D. Ballard and Sons, San Leandro California

- Project Manager for ceramic tile and natural stone for commercial

projects.

September 1988 to May 1993: The Athlete's Foot, Concord, Richmond, Walnut

Creek and San Francisco California

- Store Manager and District Training Manager January 1989 to May 1993.

- Assistant Store Manager from September 1988 to January 1989.

References:

Available upon request.