Customer Service High School

Location:

Posted:

September 22, 2010

Gil Benitez

***** *.*. **** ******* ( Miami, FL 33193 ( (Home) 305-***-**** ( (Cell)

786-***-**** ***.*******@***.***

Professional Profile

Results-oriented employee with bottom line proven results, full cycle

customer service experience. Utilize situational analysis and superior

customer skills in a multi-million dollar company achieving operational

targets, Change agent who evaluates customer complaints, concerns,

questions and resolves call with out supervision.

Core Competencies - Skills

Works well with others - High Incoming/Outgoing calls - Lotus Notes -

Assists in Quality Improvement process - Strong verbal communications -

Data Entry - Microsoft Word-Outlook- Excel- Power Point - Customer

retention focused - Filing - Organizational Skills

Customer account Negotiations - Graphic Arts -

Mac OS - iWorks - Adobe Illustrator - Fireworks and Flash - Types 45-50 wpm

Professional Experience

Road America Motor Club- Miami, Florida (May 2009 - May 2010)

. Trained to take customer calls that were In need of roadside service,

as well as understanding and insurance guidelines and procedures.

Dade Jeep Chrysler Dodge- Miami, Florida (August 2007 - August 2008)

. Trained as a porter and my responsibilities were to new car setup,

wash and detail cars, provided transport for customers of sales and

service.

Hollister Corp- Miami Int'l mall-Miami, Florida (September 2006 -

April 2007)

. Trained on all aspects of retail clothing line, stocked front of store

with merchandise while helping customers with their needs.

Nailtques Corp - Miami, Florida (June 2006 - August 2006)

. Trained in all aspects of warehouse duties which included filling

customer orders, stocking product, receiving all incoming shipments

and general housekeeping of the entire facility.

Education & Professional Development

High School Graduate- Ferguson High School

Miami Dade College - Currently enrolled in Business Technology

Certifications:

Corporate Culture, Front Line customer service leadership, Customer

Service training 101, BCS skills 1

Languages

Fluent - English and Spanish