Customer Service Technical Support

Location:

Posted:

November 04, 2010

: Manuel Quinonez

El Paso, Texas 79938

United States

Email: ******.*.********@*****.***

EXPERIENCE

United States Postal Service Casual Mail Handler

Perform mail handling, mail processing, mail delivery, mail collection, mail transportation, and or a

combination of such duties on a supplemental basis.

• 08/16/2007 – 08/01/2010

Verizon, Advanced Bilingual Technical Support Representative

Provided exceptional customer service and technical support for internal and external voice and

data product customers. Troubleshoot hardware and software issues and identify

network/applications issues. Provided detailed information on how to set up/configure data and

voice products. Verified provisioning and diagnose device or Network issues. Trouble shoot for PC

Operating systems, specifically Device Manager and TCP/IP configuration. Used various

administrative department tools and on-line resources for customer resolution. Used trouble ticket

system for tracking customer interactions and problem resolution. Evaluated customers concerns

and resolve problems to customer satisfaction. Demonstrated and practiced regularly the skills

necessary to handle any CS and/or Technical Support call type that was routed through the center

in this function.

07/31/2001 - 07/31/2007

EchoStart, Bilingual Technical Support

Advanced Technical Representative

Provided quality technical support service through one-call resolution to establish a long-term

customer relation

• Accurately responded to questions and assisted customers with product features,

installation, setup, troubleshooting and hardware operations

• Assisted Technical Operations to determine call types, failure trending, and diagnostic

improvements to provide a higher level of technical support

Employment Objective

Help the group achieve a common goal, while also developing acquired knowledge to become a

better Individual performer.

Skills

Fluent in Spanish