Manager Information Technology

Charline Roberts

**** ******** ****** ****: (***) 740 – 8170

Home: 215-***-****

Philadelphia, Pa 19150 **********@***.***

An accomplished IT Professional looking to gain employment in the Information Technology department in which my

Educational and Professional background in Computer Science, will be supportive in my intense interest to excessively

excel in the Information Technology field.

Education

Johnson C. Smith University, Charlotte, NC

Bachelor of Science degree in Computer Science Information Systems, December 2003

Summary of Qualifications

Adapt easily to new concepts and responsibilities

Ability and desire to learn

Familiar with Windows-based applications

Familiar with large volume datasets

Excellent ability to work in a team

Excellent team-building skills and evaluating situations to increase number of possible solutions

Self-motivated; able to set effective priorities and implement strategic plans to achieve goals and meet

operational deadlines

Communicate factual and procedural information clearly, orally and in writing

Technical Expertise

Languages Java, C++, C, XML, JavaScript, HTML, SQL, Oracle, Visual Basics,

Databases Oracle, RDBMS, DB2

Frameworks .Net

Concepts Software Testing, Software Algorithm

Software Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Lotus Notes, Microsoft

Outlook, Crystal Reports, BREW Emulator/Simulator

Systems Windows (95, 98, 2000, NT, XP Professional) Windows Server 2003, UNIX, Linux

Hardware PCs, Network/Memory Cards, Printers

Professional Experience

Merck & Company (Consulting with Paragon), Blue Bell, Pa

Operational Analyst with SQL 6/2009 –

Manage database using SQL queries to collect pln, tif and doc files per company SOP’s

• Perform timely and efficient delivering of data and kept record of requests sent by e-mail

• Perform data extraction, manipulation and analysis from database

• Perform various analytical functions through database using plaintiff (pln) and /or prescriber

(p_rev) excel spreadsheets

• Prepare and save files to appropriate folders in the network drive to WinZIP files and name

accordingly

• Provide guidance and training to co-workers in the use of data files and database to retrieve and

manipulate data effectively

• Effectively communicate with team members while performing spot checks

• Perform Quality Check: re-do workflow tasks to assure files are accurate in count

• Inspecting data with the goal of highlighting useful information to pull and save accordingly

National Software Testing Lead/Development (NSTL - Intertek), Blue Bell, Pa

Software Tester 7/2006 – 2/2008

CHARLINE ROBERTS PAGE 2

Evaluate and test mobile games to make sure they work as designed, by following test plans/creating test

plans/diagnose problems and simulating how an average user would use the mobile game. Also, I would run test to

make sure results match the designer specification.

• Write functional and technical specifications for developers which is submittal requirement

• Developed flow diagrams/charts for developers which is submittal requirement

• Performed Regression Testing; test application bugs that previously failed certification

• Prepared comprehensible Test Reports for Test Leads to regress bugs/issues on different handsets

of the same make/model

• Observed the application’s status 5 years from the present date using BREW Emulator/Simulator to assure

application is stable when running over a long period of time

• Assure application specification document submitted by developer is consistent with app in testing

• Prepared Test plans using Microsoft Excel, document the behavior of each ‘key’ entry by playing

mobile application; Follow created Test plans to verify and ensure application meets its designer

specification and NSTL’s requirements

• Cable load mobile applications onto handset with BREW AppLoader using MOD, BAR, and SIG

files

• Downloaded mobile applications over the air using WAP server; when performing Java Verified

testing

• Used established industry practices, procedures and policies to determine the most appropriate

approach to problem resolution

School District of Philadelphia, Philadelphia, Pa

Substitute Teacher 9/2005 - 6/2006 (Per Diem)

• Traveled to various elementary and middle schools in the Philadelphia area; taught educational

and recreational activities; maximum of 30 students to a class

• Planned and executed age appropriate activities to promote social, cognitive, and physical skills

for each education level; Elementary and Middle School students

• Served as school counselor on several occasions

Grades 1-8 Computer Teacher for Olney Elementary School 2/2004-6/2005 (Long-Term)

• Integrated technology through the development of units that include computer literacy skills;

Conducted activities to meet the needs of individual learners

• Motivated students to enjoy computer technology by downloading educational activities onto computers

• Developed daily lesson plans for 4 routine classes; maximum of 30 students to a class

• Monitored and assessed each child’s development for daily intern reports and grades

Internal Revenue Services, Philadelphia, Pa

Data Transcriber 1/2005 - 6/2005 and 3/2006 - 6/2006 (Seasonal)

• Input forms into database using number keypad: 1040A and 1040EZ forms

• Processed checks regarding payment to Internal Revenue Services

• Observed the count of forms in IRS Database

Federal Aviation Administration/ Dimension International, Atlantic City, NJ

Systems Database Administrator 5/2001 - 8/2001

• Input billing invoice information from template into database using DB2 Database

• Created reports based on information with SQL server 2000

• Used Crystal Reports to pull data to give to manager in Report form/ charts and tables

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